\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>HOW YOU WILL MAKE AN IMPACT\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Design and Build Data Infrastructure:\u003C/strong> Architect, build, and maintain data infrastructure systems used by our analytics, segmentation, and personalization products.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Power AI/ML Systems:\u003C/strong> Build, optimize, and maintain critical data infrastructure systems that power personalization products. Partner with our product and customer teams to translate merchant requirements into robust, production-ready systems.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Scale Microservices:\u003C/strong> Build and deploy new microservices in a cloud environment, ensuring our data platform can scale while remaining reliable and efficient.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Optimize and Secure:\u003C/strong> Optimize our cloud infrastructure for cost and performance while protecting customer and shopper data with enterprise-grade security best practices and global regulatory compliance.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Drive Architectural Decisions:\u003C/strong> Architect and review the design for cutting-edge services in close collaboration with our cloud technology partners, defining API schemas and managing change over time.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>WHAT SKILLS YOU’LL NEED\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">5+ years of experience in software engineering.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong expertise in distributed systems and large-scale infrastructure.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Expertise with technologies such as Node.js, Typescript, Docker, and Kubernetes.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Proven experience with cloud providers like Google Cloud Platform (GCP).\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with Infrastructure as Code and CICD tools.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong experience working with different database architectures (Mongo, Postgres, BigQuery, Bigtable)\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with data processing frameworks and tools like Apache Beam and dbt\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience in system architecture design, application development, and networking configuration in a cloud environment.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Excellent software engineering fundamentals and organizational skills.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>BONUS IF YOU HAVE:\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with Gen AI frameworks\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with front-end technologies such as React, React Native, or \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://next.js\">\u003Cu>Next.js\u003C/u>\u003C/a> and/or mobile development.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>SALARY RANGE\u003C/strong>: $175,000- $200,000\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">This position is not eligible for visa transfer or sponsorship.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">This position is remote eligible in the following states: AL, AZ, CA, CO, FL, GA, IL, MA, ME, MI, NV, NJ, NY, NC, OH, OR, PA, TN, TX, UT, VA, WA\u003Cbr />\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>TAPCART PERKS AND BENEFITS:\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">💰 \u003Cstrong>Financial Wellness\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">401(k) plan and equity grants for all full-time employees — because we grow together\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Competitive compensation with room to grow\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">🏥 \u003Cstrong>Health & Wellbeing\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Affordable, high-quality medical, dental, and vision coverage\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Mental health support via Headspace and Talkspace, ensuring your whole self is supported\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>🛋 Flexibility & Time Off\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Flexible PTO policy — take the time you need to rest and recharge\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">11 paid company holidays\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Work remotely\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>🛒 Work-Life Balance with a Tapcart Twist\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">One-time home office setup stipend to get you started\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Recurring merchant shopping stipend so you can experience the magic of Tapcart like our customers do\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>WHY JOIN TAPCART?\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">We’re a Santa Monica-based tech company with the energy of a startup and the momentum of a market leader 🏖. At Tapcart, we believe building great products starts with building an environment where passionate people can thrive.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">Since our $50M Series B in 2021, we’ve continued scaling our platform and our community of merchants. Backed by world-class investors and trusted by leading eCommerce brands, we’re on a mission to redefine mobile shopping — and we’re just getting started.\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Check out what \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://apps.shopify.com/shopify-mobile-apps/reviews?rating=5&sort_by=recent\">\u003Cu>our customers are saying\u003C/u>\u003C/a>.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">Learn more about who we are and what we offer on our\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.tapcart.com/careers\">\u003Cu>Careers page\u003C/u>\u003C/a>.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>\u003Cbr />Recruitment Disclaimer:\u003C/strong>\u003Cbr />Please be aware that Tapcart, Inc. (“Tapcart”) and our official professional recruiting agencies and platforms do not:\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Send job offers from free services like Gmail, Yahoo, Hotmail, Whatsapp, etc.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Request money, fees, or payment of any kind from prospective candidates to apply to Tapcart, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Tapcart.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">You may see all job vacancies on our official Tapcart channels:\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Official Tapcart website, Careers page: \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.tapcart.com/careers\">\u003Cu>https://www.tapcart.com/careers\u003C/u>\u003C/a>\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Official LinkedIn Jobs page: \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.linkedin.com/company/tapcart/jobs/\">\u003Cu>https://www.linkedin.com/company/tapcart/jobs/\u003C/u>\u003C/a>\u003C/p>\u003C/li>\u003C/ul>","https://jobs.ashbyhq.com/tapcart/7319be3a-854b-4c17-a781-987ce73affa1",{"id":122,"name":123,"urlSafeSlug":123,"logo":124},[216],{"city":29,"region":30,"country":31},"2025-09-13T08:01:46.241Z","Candidates must have 5+ years of experience in software engineering, with strong expertise in distributed systems and large-scale infrastructure. Required technical skills include Node.js, Typescript, Docker, Kubernetes, and Google Cloud Platform (GCP). Proven experience with Infrastructure as Code, CICD tools, and various database architectures such as Mongo, Postgres, BigQuery, and Bigtable is necessary. Familiarity with data processing frameworks like Apache Beam and dbt, along with system architecture design, application development, and cloud networking configuration, is also required. Experience with Gen AI frameworks, React, React Native, Next.js, or mobile development is a plus.","The Senior Backend Engineer will design, build, and scale the infrastructure for analytics, segmentation, and personalization products, including powering AI/ML systems. This role involves architecting, building, and maintaining data infrastructure systems, as well as building and deploying new microservices in a cloud environment to ensure scalability and reliability. The engineer will optimize cloud infrastructure for cost and performance, implement enterprise-grade security best practices, and drive architectural decisions in collaboration with cloud technology partners. Responsibilities also include defining API schemas, managing change over time, and ensuring the data platform remains efficient and secure while complying with global regulations.",{"employment":221,"compensation":224,"experience":227,"visaSponsorship":233,"location":234,"skills":235,"industries":248},{"type":222},{"id":162,"name":163,"description":223},"Commit to a standard 40-hour workweek, usually with full benefits.",{"minAnnualSalary":225,"maxAnnualSalary":226,"currency":167,"details":25},175000,200000,{"experienceLevels":228},[229],{"id":230,"name":231,"description":232},"de6fc08d-b7f4-4514-8560-7f69a3611e1e","Expert & Leadership (9+ years)","Leverage deep expertise and lead strategic initiatives.",{"type":11},{"type":11},[236,237,238,239,240,241,242,243,244,245,246,247],"Backend Engineering","Distributed Systems","Database Architectures","Data Processing","Analytics","AI Personalization","Segmentation","Infrastructure","Agile","Customer Value","Code Quality","Best Practices",[249,251,253],{"id":188,"name":250},"E-commerce",{"id":188,"name":252},"SaaS",{"id":188,"name":254},"Mobile Applications",{"id":256,"title":257,"alternativeTitles":258,"slug":274,"jobPostId":256,"description":275,"applyUrl":276,"company":123,"companyOption":277,"locations":278,"listingDate":280,"listingSite":155,"isRemote":21,"requirements":281,"responsibilities":282,"status":158,"expiryDate":25,"summary":283},"091055fa-1c3e-4152-be01-7270e3968fe5","IT Help Desk Specialist",[259,260,261,262,263,264,265,266,267,268,269,270,271,272,273],"IT Support Specialist","Technical Support Specialist","Desktop Support Technician","IT Operations Specialist","Mac Support Specialist","End-User Support Specialist","IT Systems Administrator","Help Desk Technician","IT Support Engineer","Client Support Specialist","IT Onboarding Specialist","Technical Support Engineer","IT Service Desk Analyst","MacBook IT Support","IT Infrastructure Support","it-help-desk-specialist-091055fa-1c3e-4152-be01-7270e3968fe5","## About Tapcart\nTapcart is the leading mobile app platform for the world’s fastest-growing Shopify brands. We help marketers and eCommerce teams strengthen their brands and create differentiated customer experiences through a direct mobile channel. Our platform powers mobile shopping for over 50 million consumers and processes more than $8 billion in revenue annually. Brands like Béis, Grove Collaborative, and Ruggable trust Tapcart to turn mobile traffic into high-retention, high-growth relationships — with mobile apps launched in hours, not months.\n\n## The Role\nWe’re looking for an IT Help Desk Specialist to support our IT operations. Bring your sharp eye for detail and unmatched follow-through to our team as an IT Help Desk Specialist! You’ll be the go-to expert for remote hardware and software troubleshooting, keeping our team running smoothly no matter where they are. With your MacOS know-how—covering patching, updates, data encryption, and backup tools—you’ll tackle challenges head-on and keep systems secure and efficient. Your tech skills are matched only by your exceptional customer service, always going above and beyond to deliver an outstanding experience.\n\n## How You Will Make an Impact\n- Oversee the day-to-day operations of our IT infrastructure, including managing hardware, software, and networking systems.\n- Collaborate with cross-functional teams, including Engineering, Product, and Go To Market, to identify and address internal and customer-facing IT and information security needs and opportunities for improvement.\n- Provide technical support to employees, troubleshooting hardware and software issues promptly and effectively.\n- Execute IT projects, such as system upgrades, migrations, and implementations.\n- Install, configure, and update software applications and operating systems as needed.\n- Monitor system performance and security, implementing measures to safeguard against threats and vulnerabilities.\n- Develop and maintain documentation, including system configurations, troubleshooting procedures, and user guides.\n- Stay informed about emerging technologies and industry trends.\n\n## What Skills You’ll Need\n- 2+ years of proven, progressive experience in IT, as a Specialist or other similar role.\n- Strong knowledge of IT systems and infrastructure, including hardware, software, and networking.\n- Strong knowledge of Apple MacBooks and macOS.\n- Proficiency in troubleshooting and resolving hardware and software issues.\n- Proficiency with Google Workspace, Slack, Asana, Intercom, and Salesforce.\n- Proficiency in MDM, SSO, and VPN.\n- Strong experience with the employee life cycle to ensure best-in-class onboarding and offboarding.\n- Excellent communication skills, with the ability to interact effectively with stakeholders at all levels.\n- Impeccable problem-solving skills and attention to detail.\n- Ability to work independently and collaboratively in a team environment.\n\n## Bonus If You Have\n- Startup company experience\n- E-commerce or SaaS company experience\n- Experience with Rippling and similar HRIS systems\n- Experience with the administration of Rippling, Ashby, Attention, Chili Piper, Okta/Auth0, and Planhat\n- Experience supporting SOC 2 Compliance policies and procedures\n\n## Salary Range\n$75,000 to $90,000 annual\n\n## Tapcart Perks and Benefits\n- 401(K) and stock options for all full-time employees\n- Affordable, high-quality medical insurance coverage\n- Dental and vision insurance coverage paid 100% for employees\n- Life and disability insurance coverage\n- Flexible PTO and Sick Time\n- 11 paid company holidays\n- One-time stipend for outfitting your home office, plus a recurring merchant shopping stipend\n\n## Why Join Tapcart?\nWe are growing startup based in Santa Monica, CA. Our team and culture are very important to us – we aim to make coming to work fun, challenging and rewarding. We know that doing impactful work means showing up with creative solutions for our merchants and our business. We strive to make Tapcart a place where passionate, talented people can grow their skill.\n\n## Employment Details\n- **Salary:** $75K - $90K\n- **Location Type:** Remote\n- **Employment Type:** FullTime","https://jobs.ashbyhq.com/tapcart/02f99949-fefb-4261-920f-7a6c82d4808b",{"id":122,"name":123,"urlSafeSlug":123,"logo":124},[279],{"city":29,"region":30,"country":31},"2025-09-13T08:01:47.109Z","Candidates should have 2+ years of progressive experience in IT, strong knowledge of IT systems and infrastructure including hardware, software, and networking, and proficiency with Apple MacBooks and macOS. Proficiency in troubleshooting hardware and software issues, Google Workspace, Slack, Asana, Intercom, Salesforce, MDM, SSO, and VPN is required. Experience with the employee life cycle for onboarding and offboarding, excellent communication and problem-solving skills, and the ability to work independently and collaboratively are essential.","The IT Help Desk Specialist will oversee daily IT infrastructure operations, manage hardware, software, and networking systems, and provide prompt technical support for hardware and software issues. They will collaborate with cross-functional teams to address IT and information security needs, execute IT projects like system upgrades, and install, configure, and update software applications and operating systems. Responsibilities also include monitoring system performance and security, developing documentation, and staying informed about emerging technologies.",{"employment":284,"compensation":286,"experience":289,"visaSponsorship":295,"location":296,"skills":297,"industries":315},{"type":285},{"id":162,"name":163,"description":25},{"minAnnualSalary":287,"maxAnnualSalary":288,"currency":167,"details":25},75000,90000,{"experienceLevels":290},[291,292],{"id":172,"name":173,"description":25},{"id":293,"name":294,"description":25},"d9dd41a2-3551-412f-981e-de2bc1e7bb34","Mid-level (3 to 4 years)",{"type":11},{"type":11},[298,299,300,301,302,303,304,305,306,307,308,309,310,311,312,313,314],"Hardware troubleshooting","Software troubleshooting","MacOS","Patching","Data encryption","Backup tools","Customer service","IT infrastructure management","Networking systems","Information security","System upgrades","System migrations","Software installation","Software configuration","Operating system updates","System monitoring","Security measures",[316,317],{"id":188,"name":250},{"id":318,"name":319},"818c13b7-d12c-4a43-91e4-2a8848689732","Biotechnology",["Reactive",321],{"$ssite-config":322},{"env":323,"name":324,"url":325},"production","nuxt-app","https://jobo.world",["Set"],["ShallowReactive",328],{"company-Tapcart":-1,"company-jobs-9e08bdc6-bd86-4708-9d3e-1533017b44e1-carousel":-1},"/company/Tapcart",{}]