IT Field Support Specialist (HT2) (Government) at AT&T

Columbia, Maryland, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Government, Information TechnologyIndustries

Requirements

TS/SCI clearance with polygraph (#tssci) (#polygraph)
CWIP Certification
Minimum education and experience: High school/GED and 2-4 years of experience, or Associate’s degree in a technical field and 2 years of experience, or Bachelor’s degree in a technical field
Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals
Well-versed in installing Windows, software, applications, antivirus, and patches
Demonstrated ability to read and understand technical manuals and schematics
Expertise in Microsoft Office Applications (Word, Excel, PowerPoint, and Access)
Able to manage time and priorities effectively
Able to work efficiently with minimal supervision
Proficient in working with end-users remotely
Demonstrated expertise in Microsoft Windows 7 and 10
Familiar with Active Directory security and policies
Excellent analytical and problem-solving skills
Must be able to drive company vehicle (ATT vehicle)
Must be available to work an 8-hour shift between 6am-6pm, as determined by management
Must be able to lift up to 50 pounds
Physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas
Office presence minimum of 5 days per week (no relocation offered)

Responsibilities

Provides Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment
Conducts site surveys; assesses and documents current site configuration and user requirements
Analyzes existing requirements and prepares specifications for hardware acquisitions
Develops hardware installation schedules
Prepares drawings documenting configuration changes at each site
Prepares site installation and test reports
Trains site personnel in proper use of hardware
Builds specialized interconnecting cables
Troubleshoots, repairs, and tests computer workstations, servers, printers, peripherals, and teleconferencing equipment
Installs and configures computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintains government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
Follows standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
Supports network upgrade projects or initiatives
Supports end-user connectivity needs

Skills

Hardware Troubleshooting

Server Configuration

Workstation Support

Printer Repair

Peripherals Maintenance

Teleconferencing Equipment

Fiber Optic Modems

Ethernet Cabling

Site Surveys

Hardware Installation

Cabling Fabrication

Network Support

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees