IT Engineer at Paradigm

San Francisco, California, United States

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$150,000 – $170,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Investment, TechnologyIndustries

Requirements

3+ years of IT support experience, with a strong technical background troubleshooting Mac and iOS endpoints as well as SaaS applications (e.g., Zoom, Google Workspace, Slack)
1+ year of IT system administration experience, with hands-on exposure to IAM (Identity and Access Management), and endpoint management
Solid understanding of ITSM best practices, collaboration platforms (Slack, Zoom), networking fundamentals, and AV/conference room technologies
Proven expertise in testing, configuring, and deploying IT solutions in a fast-moving environment
Ability to set clear expectations, prioritize effectively, and follow through on commitments in a timely and reliable manner
Excellent written and verbal communication skills, with the ability to translate complex technical concepts for both technical and non-technical audiences while maintaining a customer-first focus
Passionate about delivering world-class customer service, with a strong sense of ownership and integrity
Skilled at building relationships and adapting your support approach to the needs of diverse stakeholders
Eager to expand your expertise beyond day-to-day IT support by engaging in cross-functional projects such as software rollouts and systems management alongside the Systems Engineering team
Highly trustworthy and motivated, with a strong drive to contribute, grow, and succeed as part of the team
Nice to haves
Experience working in a fast-paced or high-growth company
Familiarity with APIs, GCP, SAML, OIDC
Python scripting experience
Exposure to Okta Workflows
Background in security operations (e.g., incident response, vulnerability management)

Responsibilities

Work in person in San Francisco, CA (currently 3 days per week onsite)
Deliver best-in-class IT support, ensuring high levels of employee satisfaction and productivity
Participate in the team’s on-call rotation and after-hours support coverage
Maintain and manage a wide range of cloud applications used across the organization
Partner with Systems Engineers on projects and progressively take full ownership of initiatives from start to finish
Document, standardize, and continuously improve IT processes and best practices
Assist with implementing, configuring and maintaining SaaS applications and tools, alongside the IT Systems Engineers

Skills

Key technologies and capabilities for this role

MaciOSZoomGoogle WorkspaceSlackIAMEndpoint ManagementITSMNetworkingAVSaaS

Questions & Answers

Common questions about this position

What is the salary range for the IT Engineer position?

The salary range is $150K - $170K.

Is this IT Engineer role remote or onsite?

The position is onsite.

What skills are required for the IT Engineer role?

Required skills include 3+ years of IT support experience troubleshooting Mac and iOS endpoints and SaaS applications like Zoom, Google Workspace, and Slack; 1+ year of IT system administration with IAM and endpoint management; solid understanding of ITSM best practices, networking, and AV technologies; and excellent communication skills.

What is the company culture like at Paradigm?

Paradigm fosters a world-class team of brilliant mutants focused on investigating beautiful technical problems in crypto and frontier technologies, with a research-driven approach, passion for customer service, ownership, integrity, and collaboration across diverse stakeholders.

What makes a strong candidate for this IT Engineer role?

Strong candidates have 3+ years of IT support with Mac/iOS and SaaS troubleshooting, IT admin experience with IAM, proven expertise in fast-paced IT deployments, excellent communication skills, and a customer-first mindset with ownership; nice-to-haves include experience in high-growth companies, Okta, Python, or security operations.

Paradigm

Research-driven crypto investment and support

About Paradigm

Paradigm focuses on investing in early-stage companies and protocols within the cryptocurrency and blockchain sectors. The firm provides financial support and strategic guidance to help these projects grow, often investing when they are still just ideas. Paradigm's team consists of experienced individuals from the crypto space, which allows them to offer valuable insights to their clients. Unlike many other investment firms, Paradigm emphasizes open-source software development and community contributions, aiming to push the boundaries of what is possible in the crypto ecosystem. Their goal is to generate returns through equity investments while fostering innovation and supporting the growth of both startups and established companies in the crypto industry.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$6,329.5MTotal Funding

UNKNOWNCompany Stage

Venture Capital, Crypto & Web3Industries

51-200Employees

Risks

Regulatory scrutiny on crypto investments could impact Paradigm's operations and strategy.

Controversy from past investment in FTX may affect Paradigm's reputation and opportunities.

Intensifying competition in crypto venture capital could dilute Paradigm's market influence.

Differentiation

Paradigm is a research-driven crypto investment firm founded by Matt Huang and Fred Ehrsam.

The firm builds open-source software to advance the frontier of crypto technology.

Paradigm invests in early-stage crypto projects, often when they are just ideas.

Upsides

Paradigm raised $850M to invest in early-stage crypto projects, boosting financial backing.

The Ithaca project, backed by $20M, focuses on revolutionizing layer 2 networks.

Georgios Konstantopoulos's promotion to General Partner enhances leadership with technical expertise.

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