Integration-Practice Support Director (Application Support), Remote

Columbus, Ohio, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Health Tech, HealthcareIndustries

Requirements

Candidates should possess at least 12 years of relevant experience, with a minimum of 8 years in leading and managing a technical support team, and a strong understanding of application support best practices and industry standards. Experience utilizing Zendesk, Salesforce, and JIRA is required, along with familiarity debugging healthcare transactions using HL7, 837, and CCDA. Preferred qualifications include a Master’s Degree in Computer Information System or MBA, healthcare industry experience supporting PM and/or EHR systems, and experience with Snowflake and PostgreSQL.

Responsibilities

The Integration-Practice Support Director (Application Support) will lead and manage the Support team, including hiring, training, and performance evaluation, while also motivating the team's success and ensuring timely response and resolution of customer issues. They will participate in escalated client issues, providing technical expertise, strategize the team’s direction to achieve a balanced scorecard and plan for excellent execution, documenting SOPs, reshaping the team's culture to achieve a customer-centric approach, and maintaining a high level of employee satisfaction. Furthermore, the role involves managing the Scalable Support program, innovating solutions, and maintaining a close partnership with all stakeholders, as well as creating and communicating success measures (SLAs and KPIs).

Skills

Application Support

Customer Support

Zendesk

Salesforce

JIRA

Nextgen C

Team Leadership

Performance Management

SOPs

SLAs

KPIs

Aledade

Supports independent primary care practices

About Aledade

Aledade operates in the primary care sector, focusing on supporting independent primary care practices. The company provides these practices with essential support and data to help them navigate the challenges of the changing healthcare landscape. Aledade offers personalized, on-the-ground assistance, ensuring that practices have timely access to the right data to improve the quality of care they deliver to their communities. Additionally, Aledade has developed a proprietary technology application that gives practices insights about their patients, further enhancing their care capabilities. Unlike many competitors, Aledade is dedicated to the success of independent practices, making it the largest network of its kind in the nation. The company's goal is to empower these practices to thrive and provide high-quality care through its support services and technology.

Bethesda, MarylandHeadquarters

2014Year Founded

$662MTotal Funding

SERIES_FCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Risks

Increased competition from platforms like Privia Health threatens Aledade's market share.

Integration challenges from acquiring Medical Advantage may disrupt operations in Michigan.

Rapid technological advancements require continuous updates to Aledade's technology platform.

Differentiation

Aledade partners with independent primary care physicians to create Accountable Care Organizations.

The company offers a proprietary technology platform for timely patient insights.

Aledade provides personalized, on-the-ground support to enhance care quality.

Upsides

Aledade's acquisition of Medical Advantage expands its presence in Michigan significantly.

The rise of telehealth creates new opportunities for Aledade's primary care practices.

Aledade's focus on value-based care aligns with increasing demand for ACOs.

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