Inside Sales Representative

Position Overview

• Location Type: [Not Specified]
• Job Type: Full time
• Pay Range: $15.00 - $24.23 per hour

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Aetna, CVS Health is looking for top talent! The Telesales Representative is directly responsible for building a book of business via acquisition of new members using a state-of-art lead generation platform supported by real-time analytics. Upon acquisition, the Telesales Representative will own the member relationship throughout the year and will be the primary contact for member inquiries, including but not limited to, any questions related to plan benefits, product, and services offerings, as well as resolving any issues with respect to the utilization of the product. The position will be a part of a high-performing team with a strong emphasis on personal and professional development and career growth.

Responsibilities

• Acquisition of new members via inbound and outbound calls
• Assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills
• Servicing of existing members and inquiries related to utilization of their product, benefits, etc.
• Cross-selling ancillary products as well as any other applicable products to existing members
• Retention of existing members
• Maintaining knowledge levels with respect to CMS and states regulations
• Ability to multitask and effectively use a computer while interacting with prospects and members via phone
• Ensuring that relevant information is captured in the Customer Relationship Management system (CRM)

Accountabilities

• Meeting sales goals, conversion rates, and cross-sell rates for acquisition of new members as outlined in the annual performance plan.
• Contacting prospective members within the time limit outlined in the annual performance plan.
• Achieving the member retention rate as outlined in the annual performance plan.
• Highest levels of member satisfaction as measured by various member surveys and member retention rate.
• Expert-level understanding of products, services, and processes offered by the company.
• Ability to pass on an annual basis:
  • American Health Insurance Plans (AHIP)
  • Continued Education (CE’s)
  • Product Certification
• Client/Carrier Certifications
• Any required CMS Certifications

Qualifications

• 4-year college degree or 1 to 2 years of experience selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement)
• Life & Health insurance license is not required to be employed. It is required to obtain the license within 60 days from the employment start date.
• Active use of computer for carrying out daily job activities
• Ability to multitask while talking on the phone
• Excellent communication and listening skills
• Self-starter with a positive attitude and ability to control emotions when dealing with unhappy customers (i.e., “Customer is always right” attitude)
• Adaptable to a high-pressure, achievement-oriented environment
• Drive to build, manage, and grow a book of business and become a successful entrepreneur
• High level of computer proficiency including, but not limited to, Microsoft Office package
• Ability to quickly perform basic mathematical operations without the use of a calculator

Additional Information

• Anticipated Weekly Hours: 40
• Time Type: Full time