Licensed Telesales Agent
Devoted HealthSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Healthcare, Health Insurance, TelecommunicationsIndustries
Requirements
Candidates should possess a 4-year college degree or 1 to 2 years’ experience in selling multiple Medicare products, such as Medicare Advantage and Medicare Supplement plans. A Life & Health insurance license is not required for employment but must be obtained within 60 days of starting. Applicants must demonstrate computer proficiency, including the Microsoft Office suite, and possess strong communication and listening skills. They should be self-starters with a positive attitude and the ability to manage emotions when interacting with dissatisfied customers. Furthermore, candidates need to be adaptable to a high-pressure, achievement-oriented environment and exhibit a drive to build and manage a book of business.
Responsibilities
The Telesales Representative will be responsible for acquiring new members via inbound and outbound calls, assessing customer needs, servicing existing members and inquiries regarding plan benefits and utilization, cross-selling ancillary products, and retaining existing members. They will also maintain knowledge of CMS and state regulations, multitask while using computer systems, capture relevant information in the CRM, meet sales goals and conversion rates, achieve member retention rates, and ensure high levels of member satisfaction through surveys and retention efforts. Finally, they will be required to pass annual security and compliance certifications, as well as CMS and product certifications.
Skills
Customer Relationship Management
Inbound and Outbound Sales
Active Listening
Product Knowledge
Regulatory Compliance
Multitasking
Computer Literacy
Communication Skills
CVS Health
Comprehensive pharmacy and healthcare services
About CVS Health
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.
Key Metrics
Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees