Senior Telesales Agent

Employment Type: Full time

Position Overview

Become a part of our caring community and help us put health first. The Senior Telesales Agent conducts selling activities related to inbound calls inquiring about individual health plan products. The Senior Telesales Agent's work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Telesales Agent qualifies prospects and attempts to close sales, and successfully handles consumer calls that may require the use of an interpreter or TTY service. May originate calls from leads. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. Use your skills to make an impact.

Requirements

• Has current Active Health Insurance License or the ability to obtain license.
• Bilingual in English and French with the ability to speak, read and write in both languages without limitations or assistance.
• Demonstrates strong verbal communication skills.
• Ability to connect meaningfully with customers to build emotional engagement and customer advocacy.
• Ability to simplify complexity and integrate internal efforts to deliver an optimal customer experience.
• Easily adapts to learning new software/programs and follows call flow processes and procedures.
• Must be available and willing to work any shift between 7:00 am — 2:00 am, including weekends and overtime during peak season (approximately September - December).
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences and able to navigate stressful situations.

Preferred Qualifications

• Bachelor's Degree
• Telesales experience

Additional Information

Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Language Proficiency Assessment (LPA) in that language(s) and English as provided and required by the Federal Government.

Work at Home Connectivity Requirements

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps.

Social Security Task Alert

Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into the application at Humana’s secure website.

Virtual Pre-Screen

As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a Modern Hire interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.

Humana Perks

Full-time associates enjoy:

• Base salary
• Medical, Dental, Vision, and a variety of other supplemental insurances
• Paid time off (PTO) & Paid Holidays
• 401(k) retirement savings plan
• Tuition reimbursement and/or scholarships for qualifying dependent children
• And much more!