Inside Sales Manager at Lucid

Riyadh, Riyadh Province, Saudi Arabia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Experience Management, AI, SaaSIndustries

Requirements

Minimum 6-8 years of experience in Sales, Business Development, or a Customer-Facing role (preferably in B2B SaaS or the tech industry)
Fluent in English and Arabic (written and verbal)
Excellent listening and communication skills, with the ability to quickly grasp and summarize customer needs
Proficiency with CRM tools (preferably HubSpot) and sales engagement platforms
Strong attention to detail, with a disciplined approach to managing follow-ups and tasks
Positive, coachable, and driven by results and impact
Previous experience in inbound SDR or marketing-generated lead qualification
Familiarity with the SaaS industry and its sales cycles
Understanding of the GCC business environment

Responsibilities

Lead, coach, and develop the Inside Sales team to consistently achieve lead response, qualification, and conversion targets
Define and optimize qualification criteria, discovery frameworks, and handover processes to ensure a seamless buyer experience
Monitor inbound lead flow, pipeline health, and team productivity through HubSpot CRM, ensuring accuracy and actionable reporting
Collaborate with Marketing and Sales leadership to align inbound strategies, campaign follow-ups, and lead prioritization
Establish clear SLAs and performance metrics for lead response and conversion, driving accountability across the team
Provide ongoing training, feedback, and mentorship to enhance team members’ discovery, communication, and sales skills
Analyze data to identify trends, gaps, and opportunities, implementing improvements to maximize conversion rates
Represent the Inside Sales function in cross-functional meetings, contributing to pipeline strategy and forecasting

Skills

HubSpot

CRM

Sales Leadership

Lead Qualification

Pipeline Management

Sales Training

Data Analysis

SLA Management

Cross-functional Collaboration

Inbound Sales

Lucid

Visual collaboration tools for teams

About Lucid

Lucid provides tools for visual collaboration, helping teams brainstorm, diagram, and visualize complex ideas and software. Its main products include Lucidchart, which allows for intelligent diagramming, Lucidspark for virtual brainstorming sessions, and Cloud Insights for visualizing software architecture. These tools are especially beneficial for remote teams, enabling them to collaborate effectively as if they were in the same room. Lucid serves a wide range of clients, including nearly all Fortune 500 companies, and operates on a subscription-based model with various pricing tiers to meet different organizational needs. The company's goal is to simplify complexity, providing teams with the clarity and context necessary to work efficiently.

South Jordan, UtahHeadquarters

2010Year Founded

$161.6MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Competitive compensation packages

Comprehensive portfolio of health benefits

Equity

Eight-week paid sabbatical after 5 years

Paid parental/family leave

Annual Hackathon and frequent game nights

Personal and career development through Lucid Learning

Community engagement and giving through Lucid Heart

Risks

Emerging competitors like Miro and MURAL pose a threat to Lucid's market share.

Data privacy concerns may arise with Lucid's expanding data residency program.

Dependence on partnerships with tech giants could risk if they develop competing products.

Differentiation

Lucid offers a comprehensive visual collaboration suite with Lucidchart and Lucidspark.

Lucid's products are used by 99% of Fortune 500 companies, showcasing strong enterprise presence.

Lucid's AI-driven enhancements and integrations with Microsoft 365 and Slack set it apart.

Upsides

Lucid's expansion into EMEA strengthens data security and compliance for regional customers.

Inclusion in Forbes Cloud 100 for five consecutive years highlights Lucid's market leadership.

Lucid's FedRAMP authorization opens opportunities in the public sector for secure collaboration.

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