Informatics Technical Specialist I (Southwest Region)

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow your dream career.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The position of Informatics Technical Specialist I is within our Core Lab division. The role is remote, overseeing/managing the projects within the Southwest Region, and will require travel up to 75% within the region.

As an Informatics Technical Specialist, you'll support as a technical expert focused on the end-to-end delivery of the AlinIQ Digital Health applications and at the center of delivering on Abbott's consumer healthcare strategy. Core responsibilities of this role include complex IT implementation, testing, training, and escalation management. Along with the technical aptitude, this role is client-facing, and individuals need to also possess excellent communication, critical thinking, and other soft skills to ensure high client satisfaction.

What You’ll Work On

• Responsible for end-to-end implementation, testing, and training of Abbott Digital applications, focusing on quality and customer satisfaction.
• Apply technical IT and networking knowledge to analyze user needs, gather customer requirements, and design integrated, scalable informatics solutions for clinical diagnostic healthcare customers.
• Must be able to multi-task and coordinate with various departments and stakeholders, including sales reps, lab managers, project managers, IT, HIS/LIS personnel, vendors, contractors, and senior management.
• Serve as an informatics applications expert for junior team members.
• Develop mastery of Abbott processes and lead by example across the Area delivery organization.
• Responsible for implementing and maintaining the effectiveness of the quality system.
• Adhere to and promote the Abbott Code of Business Conduct.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Medical or Hospital Informatics, or a related field.
• Minimum 1 year of relevant experience in the healthcare industry, or 4 years of relevant IT experience outside of healthcare.

Preferred Qualifications

• Technical Knowledge of virtual servers, antivirus software, backup systems, firewalls, and VPNs.
• Strong understanding of networking, servers, desktops, internet protocols, and remote access.
• Skilled in Microsoft Windows Server (NT/2000/XP/2003).
• Health and laboratory experience: Education or experience in medical technology or clinical lab science.
• ASCP or CLS (NCA) certification preferred.
• Familiar with lab workflows and operations.
• Experience as a medical technologist is ideal, but other lab experience is acceptable.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives. Follow your career aspirations to Abbott for diverse opportunities with a company that is recognized as one of the best big companies to work for.