Implementaton Specialist at Secureframe

India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, ComplianceIndustries

Requirements

1–2 years of experience in a customer-facing role such as onboarding, technical support, project coordination, or IT consulting
Excellent English communication skills—both written and spoken
Strong organizational and project management abilities; able to manage multiple onboarding projects in parallel
Strong understanding of compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA)
Customer-first mindset with empathy, patience, and problem-solving skills
Ability to explain technical concepts clearly to non-technical stakeholders
Self-starter comfortable working in a fast-paced, dynamic startup environment

Responsibilities

Serve as the main point of contact for SMB customers during onboarding and early adoption
Develop a deep understanding of the Secureframe platform and guide customers through the implementation process
Configure customer accounts and tailor onboarding workflows to fit customer needs
Ensure smooth and timely onboarding experiences for multiple customers simultaneously
Provide clear, concise, and proactive communication (written and verbal) to customers at every stage
Monitor customer progress, identify risks, and take action to keep implementations on track
Partner with Customer Success Managers to ensure a seamless handoff post-implementation
Gather and share customer feedback to help improve the onboarding process and product experience
Collaborate cross-functionally with Sales, Customer Success, Support, Account Management, Product, and Engineering teams to ensure customer goals are met
Create or deliver training materials, user guides, and best practices tailored to customer use cases to drive adoption and long-term success

Skills

Key technologies and capabilities for this role

Customer OnboardingCompliance FrameworksProject ManagementCommunication SkillsPlatform ConfigurationCybersecurity

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position.

What benefits are offered for this role?

Benefits include medical, dental, and vision coverage for you and your dependents, flexible PTO, 401(k), and paid family leave.

What experience is required for the Implementation Specialist role?

1–2 years of experience in a customer-facing role such as onboarding, technical support, or project coordination is required.

What skills are needed for this position?

Excellent English communication skills (written and spoken), ability to manage multiple customer projects simultaneously, and strong working knowledge of compliance frameworks are required.

What is the company culture like at Secureframe?

Secureframe offers a dynamic team environment dedicated to professional excellence, continuous learning, creativity, and forward-thinking, with a ground floor opportunity as an early member of the team.

Secureframe

AI platform for cybersecurity compliance automation

About Secureframe

Secureframe provides a platform that helps businesses achieve and maintain compliance with various security standards, particularly in the cybersecurity and compliance market. The platform utilizes artificial intelligence to automate tasks such as evidence collection and ongoing monitoring, which are usually time-consuming and complex. This automation allows companies to manage their security, risk, and compliance more efficiently, enabling them to focus on growth and revenue generation. Additionally, Secureframe offers continuous tracking of assets and employees, ensuring that businesses know who has access to sensitive data at all times, which helps mitigate security risks. Unlike many competitors, Secureframe's service model is based on providing its platform as a service to a wide range of clients across different industries. The goal of Secureframe is to enhance the security posture of businesses while building trust with their customers through effective compliance management.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$76.4MTotal Funding

SERIES_BCompany Stage

Cybersecurity, AI & Machine LearningIndustries

51-200Employees

Benefits

Work anywhere in the US & Canada - We're a remote-first company with team members coast to coast. The office is wherever home and WIFI are.

Paid family leave - We encourage all parents to spend time with their children whether or not they are the primary caregiver.

Comprehensive health coverage - We care about our team’s well being — like, a lot. That's why we offer premium health, dental, and vision.

Unlimited vacation - We encourage our team to take the time they need to rest and recharge. (Just don’t forget to share a few vacation snaps on Slack!)

Team activities & offsites - We value having fun and spending time as a team. Regular company activities, meetups, and offsites help us stay connected.

Career development - From online classes and certifications to in-person training, we offer resources for ongoing personal and career growth.

Risks

Emerging competitors like ComplyCube offer comprehensive platforms with real-time compliance dashboards.

Anonybit's biometric security approach could attract clients concerned about data breaches.

Secureframe's reliance on third-party content for SOC services poses licensing agreement risks.

Differentiation

Secureframe automates compliance with AI, reducing time and complexity for businesses.

The platform offers continuous asset and employee tracking for enhanced security posture.

Secureframe's integration with technology infrastructure streamlines audit evidence collection and monitoring.

Upsides

Rising demand for real-time compliance tools in finance presents new client opportunities.

Zero-trust architecture adoption allows Secureframe to expand into zero-trust compliance solutions.

Remote work trends increase demand for Secureframe's robust compliance solutions.

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