[Remote] Implementation Manager at Common Room

The Implementation Manager will serve as the ultimate product expert and technical advisor to customers, partnering with post-sales teams to conduct in-depth discovery sessions to uncover client requirements, desired business outcomes, and pain points. They will lead customers in developing and validating solutions through pilot programs and manage post-sales implementations to ensure a smooth transition and maximize product adoption and value realization. This role involves developing and presenting customized implementation proposals, including architecture, integration, and implementation plans, and addressing technical questions from buyers. The manager will design and deliver solution-based demos for complex use cases, configuring solutions to meet business objectives, and collaborate with product and engineering teams to ensure implementation scope feasibility and alignment with product capabilities. They will also work cross-functionally and with leadership to ensure successful implementation completion and build new customer-facing resources for implementations to enhance customer experience.