Implementation Manager

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Intelligence, B2B Software, SaaSIndustries

Requirements

Candidates should possess over 5 years of relevant work experience in an implementation, solutions consulting, or pre-sales engineering role within the SaaS industry, with a bonus for familiarity with PLG or PLS motions. A proven track record of successfully implementing SaaS applications for complex enterprise customers is required, along with proficiency in sales technology like SFDC/HubSpot. Experience with data flows, AI/ML concepts, analytics, APIs/webhooks, reverse-ETLs, or JSON is also necessary. Previous experience at growth-stage companies, particularly in developer tools, data analytics, or value-based selling to sales and marketing organizations, is preferred. Strong enterprise-level acumen for stakeholder management and working with external cross-functional teams is essential, as are excellent presentation, listening, organization, and contact management skills. A hands-on approach to learning technical concepts and leading technical discussions is crucial, along with a strong desire to learn and adapt as the product and processes evolve.

Responsibilities

The Implementation Manager will serve as the ultimate product expert and technical advisor to customers, partnering with post-sales teams to conduct in-depth discovery sessions to uncover client requirements, desired business outcomes, and pain points. They will lead customers in developing and validating solutions through pilot programs and manage post-sales implementations to ensure a smooth transition and maximize product adoption and value realization. This role involves developing and presenting customized implementation proposals, including architecture, integration, and implementation plans, and addressing technical questions from buyers. The manager will design and deliver solution-based demos for complex use cases, configuring solutions to meet business objectives, and collaborate with product and engineering teams to ensure implementation scope feasibility and alignment with product capabilities. They will also work cross-functionally and with leadership to ensure successful implementation completion and build new customer-facing resources for implementations to enhance customer experience.

Skills

Product Expertise

Technical Advisory

Discovery Sessions

Client Requirements Gathering

Solution Design

Pilot Programs

Post-Sales Implementation

Product Adoption

Value Realization

Implementation Proposals

Architecture Design

Integration Planning

Technical Question Handling

Solution-Based Demos

Use Case Configuration

Business Objective Alignment

Common Room

Sales and marketing platform for customer insights

About Common Room

Common Room offers a platform that helps businesses track their customer journey across various channels, such as social media and product usage. It identifies potential customers showing intent to purchase, enabling sales teams to engage effectively and enhance their sales process. The platform operates on a freemium model, allowing users to start for free and upgrade for advanced features, and it integrates with various tools like CRM systems for a comprehensive view of customer interactions. The goal is to empower businesses to accelerate their sales pipeline and improve product adoption.

Seattle, WashingtonHeadquarters

2020Year Founded

$102MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Company Holidays

Monthly Remote Stipend

Paid Family Leave

Risks

Competition from AI-powered sales platforms like Gong is increasing.

Community-led growth strategies may require platform adaptation.

In-office work trends could impact talent attraction if remote work is maintained.

Differentiation

Common Room integrates with platforms like GitHub for a unified customer view.

The platform uses AI to identify potential customers showing purchase intent.

Common Room's freemium model attracts a broad user base, converting them to paid customers.

Upsides

Increased focus on AI-driven sales tools enhances personalized customer interactions.

Community-led growth strategies provide opportunities for business insights.

Demand for SDR and AE efficiency tools benefits Common Room's target market.

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