Implementation Manager

Myrtle Point, Oregon, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, BiotechnologyIndustries

Requirements

Candidates should have 5+ years of technical project management experience in onboarding/implementation or customer success roles. Proven ability to quickly learn new technologies, understand complex systems like APIs, databases, and SDKs, and a desire to improve technical acumen are essential. Excellent communication skills, including leading meetings with C-level executives, and the ability to identify and communicate pragmatic solutions to complex integration problems are required. Experience with e-commerce platforms such as Salesforce, Magento, or BigCommerce, and a PMP certification are considered a plus.

Responsibilities

The Implementation Manager will drive fast, efficient, and delightful onboarding for new customers by managing timelines, projects, stakeholder alignment, and expectation setting. They will become deeply familiar with Bolt's platform and product offering, articulate integration processes to customers, and manage the largest and most critical customer onboarding projects. Responsibilities also include identifying and tackling blockers to customer go-live, communicating with internal and external stakeholders, designing repeatable onboarding methods for speed and quality, helping build internal integration and services capabilities, providing advice on product configurations, and documenting process changes for customer teams.

Skills

Project Management

Customer Onboarding

Stakeholder Management

Technical Understanding

API Integration

Problem Solving

Communication

Bolt

Provides seamless one-click payment solutions

About Bolt

Bolt improves the online shopping experience by providing secure payment solutions for e-commerce businesses. Its main product is a one-click checkout system that simplifies the payment process for online shoppers. This system includes features like Passkey, which allows users to log in and check out using methods such as PIN, Touch ID, and Face ID, making transactions faster and more secure. Bolt differentiates itself from competitors by guaranteeing a 20% increase in conversion rates for merchants, or they offer a money-back guarantee, showcasing their confidence in their technology. The goal of Bolt is to help online retailers enhance customer satisfaction and boost sales through a seamless checkout experience.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$936.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, FintechIndustries

501-1,000Employees