Implementation Consultant at Global Payments

Sydney, New South Wales, Australia

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Payments, EdTechIndustries

Minimum 3 years' experience in a software implementation or consultancy role
Experience working in a client/vendor-facing environment
Experienced Implementation Consultant or Project Manager who thrives in dynamic, client-facing roles
Strong technical understanding
Excellent communication skills
Ability to bring people on the journey, solve problems before they escalate, and ensure every project stays on track
Alignment with company values (Passion, Care, Accountability, Excellence, Ingenuity)

Lead discovery sessions with clients to understand their requirements and design tailored software solutions
Plan and manage implementation projects, coordinating timelines and deliverables
Configure systems and workflows to suit each school’s environment and use case
Coordinate and support user acceptance testing (UAT) to ensure successful go-lives
Deliver engaging training sessions and provide comprehensive user support
Develop clear and practical documentation, including training guides and reference materials
Troubleshoot implementation issues and resolve client concerns promptly
Collaborate with cross-functional teams to ensure technical and functional requirements are met
Provide feedback and insights to the Implementation Manager to support ongoing product and process improvement