HR Manager - Retail Business Unit

Warby Parker is on a mission to inspire and impact the world with vision, purpose, and style. We are seeking an empathetic and proactive HR Manager to join our People team and support our rapidly scaling retail business unit. In this role, you'll help ensure every team member feels valued, supported, and empowered to succeed. As HR Manager, you'll handle complex, sensitive issues with empathy and integrity, driving a work culture grounded in respect and teamwork that supports our accelerated growth. We are looking for someone with expertise in employee relations, conflict resolution, and HR best practices—and who has a strong understanding of leave management and accommodations within a dynamic, high-growth retail or customer-focused environment. This role requires occasional travel (up to 25%) to retail and off-site locations for employee relations support, training, and team events.

Position Overview

The HR Manager will provide HR business partner support to the East Region District Leaders, focusing on employee relations, performance management, and fostering a positive work environment within a rapidly expanding retail footprint.

Responsibilities

• Employee Relations:
  • Conduct and manage sensitive employee investigations, acting as a trusted resource for employees.
  • Resolve concerns, complaints, and conflicts promptly, fairly, and impartially.
  • Utilize the AllVoices platform to track, analyze, and report on employee relations metrics, identifying trends for continuous improvement.
• HR Business Partner Support:
  • Provide direct HR support to East Region District Leaders.
  • Partner with retail leadership on performance management and creating development plans.
  • Support leaders in using corrective action and constructive feedback to develop talent and resolve issues.
  • Guide leaders and employees on company policies and effective workplace practices.
• Training and Culture:
  • Lead training sessions to reinforce company values and standards.
  • Champion core values and promote a culture of respect and teamwork.
• Leave and Accommodations:
  • Administer various leave programs (e.g., FMLA, PFL, short-term disability).
  • Support the interactive accommodation process, ensuring compliance and a positive employee experience.
• Engagement:
  • Lead and support engagement initiatives to celebrate employees and build connections.

Requirements

• Experience:
  • 5+ years of experience in Retail HR.
  • Expertise in employee relations, employment laws (including ADA and leave regulations), and creating a supportive workplace.
  • Experience partnering with and guiding leaders in performance management decisions, particularly in a high-growth context.
• Skills:
  • Excellent problem-solving skills.
  • High emotional intelligence.
  • Ability to handle sensitive issues professionally and confidentially.
  • Excellent communication and interpersonal skills with an approachable style that builds trust.
  • Ability to provide effective HR support and thrive in a rapidly scaling business unit.
• Compliance:
  • Must not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).
• Travel:
  • Occasional travel (up to 25%) to retail and off-site locations.

Extra Credit

• Familiarity with HRIS systems and Google Office Suite.
• Experience with employee relations tools like AllVoices.

Benefits

Some benefits of working at Warby Parker for full-time employees include:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave