Human Resources Business Partner (TML Products & Shared Services)

Employment Type: Full-time

Why TrueML?

TrueML is a mission-driven financial software company dedicated to creating better customer experiences for distressed borrowers. We believe consumers deserve personal, digital-first experiences that align with their lifestyles, especially when managing finances. TrueML leverages machine learning to engage customers digitally and adapt strategies in real-time based on their interactions.

Our team comprises inspired data scientists, financial services industry experts, and customer experience enthusiasts. We are building technology to serve people by recognizing their unique needs and preferences as human beings, striving to ensure no one is excluded from the financial system.

The Opportunity

As the primary Human Resources Business Partner for TrueML Products and TrueML Shared Services (collectively “TML”), you will play a pivotal role in shaping a thriving workplace. This position involves empowering talent through innovative HR programs and enhancing leadership effectiveness through consultation and coaching. The role combines big-picture HR strategy with hands-on execution, ensuring alignment between HR initiatives and business goals while directly supporting employees and leaders.

You will serve as a trusted advisor and resource for senior management, guiding workforce planning, leadership development, and employee engagement strategies. Simultaneously, you will manage complex employee relations cases, ensure legal compliance, oversee immigration processes, and handle day-to-day HR operations.

Success in this role requires 6+ years of HR experience, exceptional communication skills, and the ability to seamlessly transition between strategic and tactical responsibilities. You will be an integral part of the TrueML People Team, reporting directly to the VP of People.

Benefits & Perks

• Everything you need to work remotely
• Unlimited PTO
• Medical, dental, and vision insurance
• 401k through Charles Schwab
• Flexible Spending Account, Limited FSA, and Health Savings Account (with an eligible health care package)
• Company-paid short-term and long-term disability plus basic life insurance
• Family-friendly maternity and paternity leave
• Employee Assistance Program (EAP) via Claremont:
  • Free short-term counseling for mental health
  • Free + discounted legal consultations
  • Free financial consultations
  • Access to work/life consultants
  • And more!
• PerkSpot discount program: Exclusive discounts at 900+ merchants nationwide and up to 60% off hotels worldwide.
• Paid time off for volunteer work in your community
• Access to the Wellness Coach app for you and up to 5 family members

What You'll Do

Drive HR Strategy & Workforce Planning

• Partner with the People Team to develop and execute an HR strategy tailored to TML needs.
• Act as a trusted advisor to senior leadership, providing HR guidance on talent management, workforce planning, and organizational effectiveness.
• Facilitate workforce planning initiatives, helping TML leadership ensure the right talent is in place to achieve business goals.

Employee Relations & Compliance

• Resolve complex employee relations cases, ensuring fair and legally compliant outcomes.
• Conduct internal investigations and manage the immigration process in collaboration with our immigration partner, mitigating risks and maintaining compliance.
• Support TML leadership with performance management, discipline issues, employee complaints, coaching, and employee engagement strategies.
• Stay current with labor laws and HR best practices, proactively addressing compliance risks.

Leadership Development & Talent Management

• Develop managers and leaders, enhancing their skills in coaching, performance management, and team development.
• Support succession planning and internal mobility to help TML leadership ensure a strong leadership pipeline.
• Guide leaders in leveraging Learning & Development (L&D) programs and career development opportunities for their teams.