HR Business Partner

HR Business Partner (HRBP) - QuoteManage

Employment Type: Full-time

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Position Overview

Centerfield is seeking an ambitious and proactive HR Business Partner (HRBP) to provide comprehensive HR support and partnership to our QuoteManage business unit. This role will primarily support a remote call center population of approximately 200+ employees. Reporting to the Director of People Operations, the HRBP will serve as a trusted advisor to call center leadership and employees, driving HR initiatives that align with business objectives, fostering a positive work environment, and supporting the unique needs of a distributed workforce. This is an opportunity for a self-starter who takes initiative, thrives in a dynamic environment, and enjoys being a hands-on contributor.

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Responsibilities

Employee Relations & Engagement

• Manage and resolve complex employee relations issues, including investigations, disciplinary actions, and conflict resolution, ensuring compliance with company policies and labor laws.
• Develop and implement strategies to enhance employee engagement, morale, and retention within a remote setting, leveraging technology and creative solutions.
• Act as an employee advocate, providing a confidential resource for questions, concerns, and feedback.

Talent Management & Development

• Support the full employee lifecycle, including onboarding, performance reviews, talent calibration, and offboarding for the remote call center team.

Strategic Partnership & Consulting

• Partner with call center leadership to understand business goals and develop HR strategies that support performance, engagement, and retention within a remote environment.
• Provide expert guidance and coaching to managers on a wide range of HR matters, including performance management, employee relations, talent development, and organizational design.
• Proactively identify HR trends and issues impacting the remote call center and develop solutions to address them.
• Collaborate with managers to identify training and development needs, supporting the growth and career progression of call center employees.
• Assist in the development and implementation of succession planning initiatives.

Compensation & Benefits

• Provide input and support on compensation strategies and adjustments for the remote call center population, ensuring competitiveness and fairness.
• Educate employees and managers on company benefits programs and policies.

HR Operations & Compliance

• Ensure compliance with all federal, state, and local employment laws and regulations relevant to a remote workforce.
• Maintain accurate HR records and data, leveraging HRIS systems effectively.
• Contribute to the continuous improvement of HR processes and policies.

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About Centerfield

Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

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Application Instructions

If you are currently an active Centerfield employee, please visit our internal jobs board to submit your application.

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Important Notice to Job Seekers: Employment Scams Alert

At Centerfield, all official communication regarding job opportunities will come exclusively from an @centerfield.com email address. We do not conduct interviews via email or chat platforms, and we will never ask for personal or financial information like your social security number or banking details.

If you suspect you’ve been contacted by a scammer, mark the message as "phishing" or "spam" and do not respond or share any personal details.

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Requirements

• [Information not provided in the original description]