HR Advisor - Joslin, IL at Tyson Foods

Springdale, Arkansas, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Food ProcessingIndustries

Requirements

Bachelor's degree or equivalent combination of education and experience
2+ years relevant customer support role and past data entry experience
Intermediate computer skills including generating simple letters, spreadsheets and/or graphics; proficient in Microsoft Excel, Word, and PowerPoint
Understanding of HR systems and processes (plus)
Excellent communication skills, both verbal and written
Excellent customer service, basic analytical and troubleshooting skills, planning and organizational skills
Detail-oriented and able to work well in a team environment
Able to work in a fast-paced environment and multi-task
Strong interpersonal skills for building successful relationships throughout the organization
Excellent judgement and proven ability to analyze issues quickly and take appropriate action under limited time constraints
Perseveres to locate necessary data quickly to support customer resolution
Consistently delivers high-quality, timely work resulting in highly satisfied customers
Passion for learning
Familiarity with SAP/HR and Workday (not required but highly valued)
Team player
Must sit at Joslin, IL (no remote work)
Able to work 2nd shift (1pm - 9:30pm)

Responsibilities

Provide process and transactional support for HR systems & processes, including support for all users through resolution of cases (using Service Now technology), chat, and phone support
Serve as first point of contact handling all support calls routing to the People Operations team and resolve first level support requests
Assist with large volume of data entry and review related to team member business processes, including hires, terminations, salary adjustments, and other confidential items
Monitor various HR inboxes and respond or escalate to appropriate team (COE, HR Strategic Partners, or Leadership)
Receive and provide basic navigation support for routine correspondence following established procedures (e.g., address changes, application support, background check corrections, employee self-service support)
Review and update key business processes and general master data components
Collaborate with the People Operations team to achieve faster support service level agreements and meet department key performance indicators

Skills

Key technologies and capabilities for this role

ServiceNowData EntryCustomer SupportHR ProcessesSpreadsheetsQueriesPhone SupportChat SupportEmployee Self-Service

Questions & Answers

Common questions about this position

Is remote work allowed for this HR Advisor position?

No, this role must be based at the Joslin, IL location with no remote work option.

What are the shift hours for this position?

The hours are 1pm to 9:30pm.

What skills and experience are required for this role?

Candidates need a Bachelor's degree or equivalent, 2+ years in a customer support role with data entry experience, intermediate skills in Microsoft Excel, Word, and PowerPoint, plus excellent communication, customer service, analytical, and multitasking skills.

What is the salary or compensation for this HR Advisor role?

This information is not specified in the job description.

What kind of work environment should I expect in this role?

The role involves a fast-paced environment where you must work well in a team, multitask, and deliver high-quality support while building relationships across the organization.

Tyson Foods

Produces and distributes protein food products

About Tyson Foods

Tyson Foods specializes in producing and distributing a variety of protein products, including beef, chicken, and pork. The company operates a comprehensive supply chain that allows for efficient delivery of fresh meat and processed food products to a wide range of customers, from high-end restaurants to local butchers. Unlike many competitors, Tyson Foods focuses on large-scale production and distribution, which helps them serve both retail and foodservice markets effectively. The company also prioritizes sustainability, implementing initiatives to enhance environmental practices, animal welfare, and community support. Tyson Foods aims to elevate food quality and sustainability standards in the food industry.

Springdale, ArkansasHeadquarters

1935Year Founded

IPOCompany Stage

Food & AgricultureIndustries

10,001+Employees