IT Support Engineer
WurlSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Medical Devices, Healthcare, ManufacturingIndustries
Requirements
- 3+ years’ experience in technical support role; experience working in manufacturing environment preferred
- Outstanding knowledge of computer software, hardware, networking (Juniper, MIST and Palo Alto Networks), computer security and technology risk; experience supporting both Windows and Mac OS
- Experience with enterprise level ticketing systems (e.g., Fresh Service, ServiceNow, Remedy, etc.)
- Excellent verbal and written communication skills (English & Spanish)
- Desired Qualifications
- Technical knowledge and experience with Azure AD, Microsoft 365, Microsoft Intune, and Auto Pilot
- Experience in ITIL-based service delivery is a plus
- Understanding of enterprise communication solutions such as Zoom and Polycom
- Experience in troubleshooting Zebra printers
- Technology Certifications are a plus
- Collaborative and a service-oriented mindset
- Strong analytical skills
Responsibilities
- Provide Tier I-II support for all Windows, Mac, and mobile platforms; troubleshoot PC hardware and software problems, identifying root cause, and recommending appropriate solutions
- Diagnose and resolve issues related to network systems such as LAN, Wi-Fi, and VPN
- Support secure operations by maintaining anti-virus and endpoint security applications and remediating vulnerabilities and incidents; ensure compliance with all information security policies and procedures
- Manage incidents and fulfill requests within agreed upon service level agreements (SLAs)
- Establish productive working relationships and maintain effective communication with the user community
- Exercise good judgement in determining appropriate escalations for broad technology issues
- Coordinate imaging, patching, and rollout of applications to workstations and servers
- Configure and deploy end user hardware per organizational standards
- Support Active Directory administration
- Support and maintain telephony systems, conference rooms, and audio-visual equipment
- Collaborate with IT Leadership, System Analysts, System Administrators, vendors, and business teams to assess needs and recommend technology solutions
- Assist with planning, coordination, and execution of information technology projects
Skills
Windows
Mac
mobile devices
PC hardware
software troubleshooting
networks
audio visual
telephones
Tier I-II support
IT Service Desk
Outset Medical
Dialysis treatment solutions and training programs
About Outset Medical
Outset Medical focuses on improving dialysis treatment in the healthcare sector. Their main product, Tablo, is a system that simplifies the dialysis process by integrating with electronic medical record (EMR) platforms, allowing for better management of patient data with real-time updates and alerts. This helps streamline workflows from charting to billing. In addition to Tablo, Outset Medical provides educational programs and hands-on training for dialysis professionals, including a Vascular Access Program that enhances staff skills in cannulation and vascular access management. They also offer a Bridge Program to assist facilities transitioning to in-house dialysis services by providing experienced dialysis nurses for training and support. Outset Medical aims to enhance the quality of care for dialysis patients across various settings, including hospitals, outpatient clinics, and home care.
San Jose, CaliforniaHeadquarters
2010Year Founded
$542.8MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
501-1,000Employees
Benefits
Medical, dental, & vision
Life Insurance/AD&D
FSA & HSA
401k
Parental leave
Pet insurance
Tuition reimbursement
PTO
Company events
Risks
Multiple class action lawsuits could lead to financial and reputational damage for Outset.
The shipment pause of TabloCart with Prefiltration may have disrupted supply chains.
Reliance on partnerships, like with U.S. Renal Care, poses risks if expectations aren't met.
Differentiation
Outset Medical's Tablo system integrates with EMR platforms for streamlined dialysis workflows.
The company offers a Vascular Access Program to enhance staff expertise in cannulation.
Outset Medical provides a Bridge Program for facilities transitioning to in-house dialysis services.
Upsides
Increased adoption of home dialysis solutions aligns with Outset's partnership with U.S. Renal Care.
The demand for portable dialysis machines supports the market potential for Outset's Tablo system.
Outset's FIPS 140-3 validation enhances cybersecurity, aligning with new medical device standards.
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