Helpdesk Engineer (Warsaw)

Poland

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Health & Fitness, Information TechnologyIndustries

Requirements

Candidates should possess a Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 2 years of experience in a technical support role. Essential skills include proficiency in Google Workspace administration, Okta administration, MacOS, Mobile Device Management (MDM), and troubleshooting web services like Slack and Asana. Strong communication and interpersonal skills are necessary, along with the ability to manage multiple tasks in a fast-paced environment. Experience with Jamf, FreshService ITSM, asset management tools, and Jira are considered a plus.

Responsibilities

The Helpdesk Engineer will provide timely technical support to employees via phone, email, and ticketing systems, troubleshooting issues related to Google Workspace, Okta, MacOS, and MDM. Responsibilities include resolving technical problems with web services, preparing and configuring new employee workstations, maintaining detailed records in the ticketing system, and escalating complex issues as needed. The role also involves developing technical documentation, delivering user training on Google Workspace and MacOS applications, and collaborating with the IT team on system improvements.

Skills

Google Workspace

Okta

MacOS

MDM

Slack

Asana

FreshService ITSM

Hardware Setup

Software Installation

Ticketing System

User Training

Documentation

Wellth

Improves patient adherence to treatment plans

About Wellth

Wellth focuses on enhancing patient adherence to treatment plans through personalized programs based on evidence and behavioral economics. The company targets individuals who have difficulty maintaining health habits, such as taking medications or following treatment protocols, particularly in the areas of behavioral health and chronic disease management. Wellth tailors each member's experience to their specific needs, using insights from behavioral economics to tackle the reasons behind non-adherence and help members develop sustainable healthy habits. The company operates on an outcome-based payment model, meaning it only receives payment when its programs demonstrate validated success. This model appeals to healthcare providers, insurers, and employers who aim to lower healthcare costs by improving patient outcomes. Wellth's goal is to foster long-term relationships with its members while driving behaviors that positively impact healthcare costs and outcomes.

Culver City, CaliforniaHeadquarters

2014Year Founded

$36.5MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

51-200Employees