Healthcare Inbound Customer Service Agent - USA Hours (Remote)

Position Overview

• Location Type: Remote
• Job Type: Inbound Customer Service Agent
• Company: ISTA Personnel Solutions South Africa (partnering with a US-based client in the Healthcare sector)

Description: ISTA Personnel Solutions South Africa is seeking a highly professional Inbound Customer Service Agent to join our team. This role involves handling patient inquiries, verifying insurance information, scheduling appointments, and providing essential information to patients. The ideal candidate possesses exceptional English communication skills, a strong work ethic, and the ability to adapt to a dynamic work environment.

Requirements

• Communication Skills: Sophisticated with exceptional English communication skills.
• Work Ethic: Strong work ethic and dedication.
• Learning Ability: A fast learner with strong problem-solving skills.
• Analytical Skills: Critical thinker, particularly when interpreting insurance details and making informed decisions.
• Emotional Intelligence: Ability to remain calm under pressure and display empathy and patience in addressing customer concerns.
• Healthcare Knowledge (Preferred): Familiarity with US Healthcare Insurance (Medicare, Medicaid) is an added benefit.

Responsibilities

• Answer inbound calls and respond to patient inquiries in a timely and courteous manner.
• Verify patient insurance information, personal information, and co-payments.
• Schedule/Reschedule appointments using the scheduling system.
• Provide patients with information on services.
• Input and update patient information in the scheduling system with precision and attention to detail.
• Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences.

Working Hours & Environment

• Working Hours: 5-day rotating shifts - USA hours (EST) Monday - Sunday.
• Work Environment: Remote role for South African Citizens only.

Technical Requirements

• Internet: Fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection.
• Power Backup: Candidates must have a power backup solution to manage loadshedding or power outages.

Application Instructions

• Important Notes:
  • Working Hours: This role requires you to work 5-day rotating shifts - USA hours (EST) Mon - Sunday.
  • Work Environment: This is a remote role for South African Citizens only.
  • Internet (Fibre): Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection.
  • Power Backup: Candidates must have a power backup solution to manage loadshedding or power outages.
• If you are not contacted within 14 working days, please consider your application unsuccessful.

Company Information

• Company: ISTA Personnel Solutions South Africa
• Department: SA - Operations
• Published: 2025-01-13
• Language: English (en)
• Remote: Yes