[Remote] Inbound Contacts Representative at Humana

Kentucky, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

1+ years of call center experience (inbound or outbound)
2+ years of customer service experience
Must reside in the Eastern or Central Time Zone in one of the states listed in this posting
Strong customer service orientation
Excellent attention to detail
Strong typing and computer navigation skills
Ability to manage multiple or competing priorities, including using multiple computer applications simultaneously
Effective verbal and listening communication skills
Availability for required work schedule: Training (Jan 20, 2026 start, Mon–Fri 8:30 AM–5:00 PM ET for 5–6 weeks, virtual, camera on, quiet environment, perfect attendance); Post-training any shift 8:00 AM–9:00 PM ET
No time off during first 90 days; strongly discouraged during 120-day appraisal period
Willingness to remain in position for 12 months before applying to other Humana opportunities outside SSO Specialty Dental team

Responsibilities

Represent the company by addressing incoming telephone, digital, or written inquiries
Perform basic administrative/clerical/operational/customer support/computational tasks
Work on routine and patterned assignments under close supervision and within established policies/practices/guidelines
Address customer needs including complex benefit questions, resolving issues, and educating members
Record details of inquiries, comments, complaints, transactions, or interactions
Take action according to recorded details
Escalate unresolved and pending customer grievances

Skills

Key technologies and capabilities for this role

call centercustomer servicetypingcomputer navigationverbal communicationlistening skillsmultitasking

Questions & Answers

Common questions about this position

What are the required qualifications for this role?

Candidates need 1+ years of call center experience (inbound or outbound), 2+ years of customer service experience, must reside in the Eastern or Central Time Zone in listed states, and possess strong customer service orientation, excellent attention to detail, strong typing and computer navigation skills, ability to manage multiple priorities, and effective verbal and listening communication skills.

Is this position remote, and what are the location requirements?

The training is virtual starting on day 1, but you must reside in the Eastern or Central Time Zone in one of the states listed in the posting.

What is the work schedule like for this position?

Training is Monday–Friday, 8:30 AM – 5:00 PM Eastern for 5–6 weeks, virtual with camera on. After training, you must be available for any shift between 8:00 AM and 9:00 PM Eastern Time, with periodic shift bids.

What are the attendance and commitment requirements?

Perfect attendance is required during classroom training and nesting, with no time off in the first 90 days and strongly discouraged during the 120-day appraisal period. You must commit to remaining in the position for 12 months before applying to other Humana opportunities outside the SSO Specialty Dental team.

What is the salary or compensation for this role?

This information is not specified in the job description.

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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