Head of Retail - Global functions (Based in Hong Kong) at CASETiFY

Kowloon, Hong Kong

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

YesVisa

Retail, Consumer Goods, LifestyleIndustries

Requirements

Over 10+ years of experience in retail operations, expansion tactics
Experience in multi-store management and store openings is a must
Excellent project management and effective communication skills
Good understanding of retail market trends with a strong business acumen
Ability to handle multiple overlapping store openings across the US, CN, UK, AU, SEA, JP, KR, TW & HK and reprioritize when needed
Willing to work in a high-growth, fast moving start-up culture
Extremely detail-oriented and organized with strong analytical skills

Responsibilities

Empower CASETiFY to grow 10x in 5 years
Strategize 3 years' global store expansion plan by country, map out store opening pipeline with country team supported by profitability analysis and ensure the retail presence aligns to the brand image and target community
Build store tiering structures and strategies
Develop a global retail standard operating procedure (SOP) and adopt it at the country level, for new store openings as well as daily store operations
Develop an offline commercial calendar with VM execution which aligns with the global marketing calendar
Work closely with the country teams and HR to build local retail competencies, set up the right structure and actively participate in recruitments
Work closely with the production and logistics team to manage inventory replenishment and allocations at store level
Lead store design team to develop a model-store concept and guideline with a standardized VM display system across different sizes of stores
Manage monthly store P&L, revenue forecasts, operating expense, sales analysis data, operating reports and KPI setting
Responsible for team building, coaching, training and development of all retail staff to ensure sales objectives and exceptional customer service standards are met
Work closely with Tech team to identify technology in order to optimize in-store customer experience journey

Skills

Key technologies and capabilities for this role

Retail ManagementP&L ManagementCustomer ExperienceOmni-Channel StrategyPartnership DevelopmentMarketing StrategyGlobal Retail Expansion

Questions & Answers

Common questions about this position

Where is this position based?

The position is based in Hong Kong.

What is the salary or compensation for this role?

This information is not specified in the job description.

What key experiences are required for the Head of Retail role?

The role requires country expansion experience and staff development skills, along with expertise in strategizing global store expansion, P&L oversight, and developing retail SOPs.

What is the company culture like at CASETiFY?

CASETiFY embraces diversity and inclusivity with a team from 20+ nationalities, supports causes like gender equality and sustainability, and values culture as an international company headquartered in Hong Kong.

Who does the Head of Retail report to, and what makes a strong candidate?

The role reports directly to the CEO and a strong candidate will have proven experience in country expansion, staff development, global retail strategy, and P&L management to drive aggressive growth.

CASETiFY

Stylish and protective tech accessories

About CASETiFY

CASETiFY specializes in stylish and protective tech accessories, including phone cases and AirPods cases, with a focus on customization and unique designs. The company collaborates with artists to create exclusive products, setting it apart from competitors in the consumer electronics accessories market. Sales are made directly to consumers through their e-commerce platform, and they offer a flexible return policy and warranties to enhance customer satisfaction. Additionally, CASETiFY supports mental health initiatives through philanthropic efforts, aiming to combine technology, art, and social responsibility.

Los Angeles, CaliforniaHeadquarters

2011Year Founded

SERIES_ACompany Stage

Consumer Software, Design, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Vacation

Paid Holidays

Risks

Intellectual property disputes may arise from frequent collaborations.

Expansion into travel faces competition from established luggage brands.

Reliance on social media marketing risks exposure to platform algorithm changes.

Differentiation

CASETiFY offers customizable tech accessories with exclusive artist collaborations.

The company has a strong direct-to-consumer model via its e-commerce platform.

CASETiFY's philanthropic efforts enhance its brand image among socially conscious consumers.

Upsides

Growing demand for personalized tech accessories boosts CASETiFY's market potential.

Collaborations with popular franchises increase brand recognition and sales.

Expansion into travel accessories aligns with demand for personalized travel gear.

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