[Remote] Senior Manager, Account Success, Mid Market at Crossbeam

Myrtle Point, Oregon, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

6+ years of SaaS experience in customer success / account management / revenue growth roles, including 2+ years in team management
Proven track record driving retention (GRR) and expansion (upsell / cross-sell) in mid-market or enterprise SaaS
Experience managing accounts between ~500-2500+ employees (or equivalent ARR/ACV scale)
Excellent coaching and team-development skills—you grow others as you grow the business with an operational rigor
Confident with executive-level engagement, aligning on value, growth, and expansion
Bonus: experience with ecosystem / partner-led growth models and strong knowledge of the partnership space

Responsibilities

Hire, coach, and inspire a team of Mid-Market Account Success Managers (ASMs) focused on both renewal and expansion revenue. Foster a high-performance, transparent, collaborative culture focused on outcomes, learning, and fun
Build, refine, and execute playbooks and develop profuse account and success plans to ensure adoption, value, growth, and retention
Own key metrics: GRR, expansion ARR, NRR, churn risk, customer health, renewal pipeline, and upsell pipeline
Collaborate cross-functionally with Sales, Product, Marketing, and Partnerships to align motions across handoff, expansion campaigns, roadmap, and renewal strategy
Ensure operational excellence: implement scalable processes, tools (Salesforce, Catalyst), dashboards, health scoring, and forecasting rhythm
Represent the mid-market success segment in leadership discussions: forecasting, planning, budget, team growth, and process improvements

Skills

Key technologies and capabilities for this role

Account ManagementCustomer SuccessRetentionExpansionTeam LeadershipEcosystem-Led GrowthPartner EcosystemsGo-to-MarketSales EnablementCustomer Retention

Questions & Answers

Common questions about this position

What is the salary or compensation for the Senior Manager, Account Success role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What skills or experience are required for this role?

The role requires leadership experience to hire, coach, and inspire a team of Account Success Managers, expertise in building and executing playbooks and success plans, and the ability to own key metrics like GRR, expansion ARR, NRR, churn risk, and customer health.

What is the company culture like at Crossbeam?

Crossbeam fosters a high-performance, transparent, collaborative culture focused on outcomes, learning, and fun, with thriving teams energized by high-velocity growth and meaningful work.

What makes a strong candidate for this position?

Strong candidates will have proven leadership in customer success for mid-market accounts, experience driving retention and expansion metrics like GRR and NRR above 100%, and skills in strategy, playbook development, team coaching, and cross-functional collaboration.

Crossbeam

Platform for secure partner data sharing

About Crossbeam

Crossbeam provides a platform that enables businesses to utilize their partner ecosystems to drive growth. The main feature of this platform is a tool that allows companies to securely share data with their partners, which enhances both sales and partnership strategies. For partnership professionals, Crossbeam offers tools to identify and prioritize promising partnerships based on data insights. Sales teams benefit from the platform by gaining insights that help them close deals more efficiently and reduce sales cycles. Crossbeam's platform integrates with various data sources, such as CRM systems, data warehouses, Google Sheets, and CSV files, facilitating easy and secure data sharing. Unlike its competitors, Crossbeam focuses specifically on the B2B market and has established a strong presence with over 15,000 companies using its services. The goal of Crossbeam is to help businesses accelerate deal closures and boost revenue through effective partnership management.

Philadelphia, PennsylvaniaHeadquarters

2018Year Founded

$113.7MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Competitive medical, dental, & vision plans

Stock options & 401(k)

Parental leave

Flexible PTO policy

Remote first

Learning & development budget

Risks

Increased competition from Impartner could challenge Crossbeam's market position.

Merger with Reveal may lead to integration challenges and service disruptions.

Shift towards ecosystem-based selling requires rapid platform adaptation.

Differentiation

Crossbeam is the largest Ecosystem-Led Growth platform with over 19,000 users.

The platform integrates with CRM systems, data warehouses, and Google Sheets for seamless data sharing.

Crossbeam's merger with Reveal creates the world's largest ecosystem data repository.

Upsides

The merger with Reveal enhances AI-driven insights for go-to-market teams.

Integration with Impartner optimizes partner ecosystems for greater revenue growth.

Crossbeam Insider centralizes Ecosystem-Led Growth insights, increasing user engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free