Head of Product Operations

Position Overview

Zoom is seeking a strategic and results-oriented Head of Product Operations to join our dynamic Product team. This is a senior leadership role responsible for building and scaling a world-class product operations function. You will drive operational excellence across the product organization. Your focus will be equipping product teams with the right processes, tools, and data to build and launch outstanding products that delight customers and fuel business growth.

About the Team

As the Head of Product Operations, you will work cross-functionally with leaders in product management, engineering, design, marketing, and sales to streamline the entire product development lifecycle. You will be a master of efficiency, a data-driven decision-maker, and a passionate advocate for continuous improvement. If you thrive in a dynamic environment and are passionate about enabling product teams to do their best work, we encourage you to apply.

Responsibilities

• Driving new product introductions from concept to launch by collaborating with cross-functional teams and tracking post-launch success.
• Fostering alignment and communication across product, engineering, design, marketing, sales, and support to ensure clarity on strategy, timelines, and dependencies.
• Championing data-driven decision making by owning the product data stack, partnering with Data Science, and providing insights that inform product strategy.
• Leading the evaluation, implementation, and management of product tools and infrastructure, including AI solutions to boost team productivity.
• Facilitating strategic planning processes with strategy, finance, and product leadership to ensure resource allocation aligns with business priorities.
• Establishing and optimizing scalable product development processes and maintaining centralized documentation to support consistency and knowledge sharing.
• Running product QBRs and building a high-performing product operations team through effective leadership, mentorship, and development initiatives.

Requirements

• Bachelor's degree in Business Administration, Computer Science, or a related field; an MBA or equivalent advanced degree is highly advantageous.
• Extensive experience in product management, product operations, or related roles, with a proven ability to build and scale product operations in technology-driven environments.
• A long-standing track record of successfully building, leading, and developing high-performing teams in leadership roles.
• Robust analytical skills with the ability to translate data into actionable insights using product analytics platforms and data tools.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
• Strategic thinking to solve complex problems and make data-informed decisions.
• Expertise in product management and collaboration tools, including AI tools, and experience developing narratives to clearly communicate product strategy.

Compensation and Benefits

• Salary Range: $171,800.00 - $375,900.00
  • Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
  • Note: There may be a different range for candidates in this and other locations due to Zoom's location-based compensation structure.
• Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value.

Application Instructions

• Anticipated Position Close Date: 07/08/25
• We offer a window of at least 5 days for you to apply. We look forward to receiving your application!

Company Information

• Employment Type: Full time
• Ways of Working: Our structured hybrid approach is centered around our offices and remote work environment.