Head of Operations

Europe

Apply with AI Apply

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Customer Experience, SaaSIndustries

Requirements

Candidates should have over 7 years of experience in operational roles at fast-growing tech companies or management consulting, with a proven track record of driving company-wide initiatives. Experience in designing structured hiring processes, improving time-to-hire, building scalable people programs, developing company culture systems, vendor procurement, access management systems, and supporting legal/security compliance initiatives is required. The ideal candidate is strategic, hands-on, and experienced in creating scalable processes and operating rhythms.

Responsibilities

The Head of Operations will own the execution engine by operationalizing cross-functional initiatives, building scalable systems, and ensuring the company runs efficiently. This role involves overseeing critical cross-functional projects from a program management perspective, building and running the OKR framework and operating cadence, and managing recruiting operations and the People Ops team to scale talent acquisition, build company culture, and create supportive growth systems. Additionally, the Head of Operations will manage legal and compliance initiatives and standards, and own vendor procurement and operational infrastructure projects.

Skills

Operations Management

Program Management

OKR Framework

Recruiting Operations

Talent Acquisition

Company Culture

Scalable Systems

Cross-functional Initiatives

People Operations

Siena AI

Autonomous AI customer service platform for e-commerce

About Siena AI

Siena AI offers an autonomous customer service platform tailored for the commerce sector, enabling businesses to implement AI-driven support with ease. The platform integrates with existing help desk systems, allowing merchants and brands in the e-commerce market to provide timely and accurate customer service. Siena's technology utilizes advanced models from OpenAI, delivering human-like responses and cognitive reasoning capabilities. The company operates on a subscription-based model, offering various service tiers that cater to different business needs, including features like smart routing and the Siena Copilot for human agents. A key differentiator for Siena is its commitment to data security; it does not train its models on client data, ensuring the protection of sensitive information. The goal of Siena AI is to enhance customer support efficiency and accuracy for e-commerce businesses while maintaining a strong focus on privacy.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$4.6MTotal Funding

SEEDCompany Stage

Enterprise Software, Cybersecurity, AI & Machine LearningIndustries

11-50Employees

Benefits

Remote Work Options

Paid Vacation

Stock Options

Company Equity

Professional Development Budget

Risks

Increased competition from companies like Discover Financial Services using generative AI.

Dependency on external partners like LTVplus for technological advancements.

New AI-driven platforms in Eastern Europe may challenge Siena AI's market position.

Differentiation

Siena AI combines human empathy with intelligent automation for customer service.

The platform integrates seamlessly with existing help desk systems for easy deployment.

Siena AI prioritizes data security by not using client data for model training.

Upsides

Siena AI raised $4.7M to develop empathic AI customer service agents.

Partnership with LTVplus enhances customer service through empathic AI.

Subscription-based model ensures steady revenue and scalable customer service operations.

Land your dream remote job 3x faster with AI

Try Jobo Free