Director of IT

About Remote

Remote is dedicated to simplifying global employment compliance for modern organizations. We empower businesses of all sizes to recruit, pay, and manage international teams seamlessly. Driven by our core values and a future-focused work culture, our team tackles ambitious challenges asynchronously, from six continents. We encourage every Remoter to contribute their unique talents, experiences, and culture to help us build a best-in-class HR platform.

If you are energetic, curious, motivated, and ambitious, join our global team and help define the future of work!

Position Overview

At Remote, the Director of IT leads the IT Engineering team, focusing on enabling Remoters to perform at their best through innovative automation and AI solutions. The role emphasizes automating processes across all teams and implementing cutting-edge AI tools to boost productivity. This management position requires strategic vision for scalable IT architecture, guided by our principle: "Be invisible when you can be and unmissable when you should be." You will empower your team, provide strategic direction, and collaborate cross-functionally to advance Remote's mission of making employment truly borderless.

Key Responsibilities

• Strategic Leadership: Provide strategic leadership for IT architecture and AI/automation adoption, making key decisions on foundational principles and technology roadmaps aligned with Remote's growth and future needs.
• Hands-on Technical Leadership: Actively build solutions and automation, mentoring the team through practical examples.
• AI & Automation Innovation: Drive innovation in AI and automation by identifying opportunities, implementing solutions, and establishing guidelines for their safe use at Remote.
• Ownership & Problem Solving: Take ownership of complex technical challenges, prioritize autonomously based on business impact, and mobilize resources for sustainable solutions.
• Team Culture & Service: Foster a culture of technical excellence balanced with remarkable customer service, ensuring the IT team is recognized for expertise and appreciated for approachability.
• Proactive Improvement: Display agency in identifying and solving problems without waiting for direction, proactively improving systems before issues arise.
• IT Evolution: Shape the evolution of IT Engineering at Remote, challenging conventional perceptions of IT and pioneering innovative approaches to support a fully distributed workforce.

Requirements

• People-Focused Outlook: A primary goal of delivering remarkable service, with proven ability to collaborate across all departments.
• Technical Expertise: Hands-on expertise with modern cloud infrastructure, SaaS integrations, and automation frameworks.
• AI/Automation Experience: Experience with AI/automation tools and platforms, including understanding their use, limitations, and ethical considerations.
• High Agency: Demonstrated ability to identify needs, make decisions, and execute solutions without constant guidance.
• Device & Identity Management: Significant experience with modern methods for managing devices and identities, including zero-trust security and automated setup on major platforms.
• Team Leadership: Proven track record of building and leading high-performing remote technical teams that consistently deliver results.
• Context Switching & Focus: Remarkable context-switching abilities with solid focus, attention to detail, and empathy when addressing diverse stakeholder needs.
• Mentorship & Learning: Ability to mentor team members and continuously learn new technologies, staying at the forefront of IT and AI/automation innovations.
• Adaptability: Comfort with ambiguity and rapid change, with the ability to define priorities and workflows in a fast-growing organization.
• Problem-Solving: Solid problem-solving skills with the ability to identify automation opportunities others might miss.
• Communication: Top-notch written communication skills.