Senior Director, Professional Services Strategic Programs (AI & Platform Automation)

Employment Type: Full-time

Company Overview

8x8, Inc. (NASDAQ: EGHT) is a company dedicated to shattering communication limits. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience (CX). Our platform combines Contact Center, Unified Communications, and CPaaS APIs, integrating AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We empower customer experience and IT leaders to become the heartbeat of their organizations, unlocking the potential of every interaction. With one platform, one ecosystem, and one data model, every team can become a customer-facing team, unifying CX to conquer complexity.

At 8x8, we seek "Team8s" who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com and follow us on LinkedIn, Twitter, Facebook, and Instagram.

Job Summary

We are seeking a visionary and results-oriented Senior Director to lead our Professional Services Strategic Programs. This role will have a strong focus on AI and Platform Automation, Application Development Initiatives, Services Offer, and our Technology, Platforms, and Engineering Solutions (TPES) partnerships.

This senior leadership position is instrumental in shaping and executing the strategy for leveraging artificial intelligence and automation to drive business efficiency, innovation, and a competitive edge. The ideal candidate is a thought leader with a proven track record of building and managing high-performing teams that deliver robust and scalable applications and AI-powered solutions. This individual will be responsible for the entire lifecycle of our application portfolio and offers, from strategic planning and development to deployment and ongoing optimization, while fostering a culture of innovation and excellence.

Key Responsibilities

AI & Automation Strategy & Execution

• Develop and execute a comprehensive AI and automation strategy that aligns with and advances overall business objectives.
• Identify and prioritize opportunities to implement AI, machine learning, and automation technologies to enhance business processes, improve decision-making, and create new revenue streams.
• Champion a data-driven culture, promoting the ethical and effective use of data and AI across the organization.
• Stay at the forefront of emerging AI and automation trends and technologies, evaluating their potential impact and driving adoption where appropriate.
• Oversee the development and deployment of scalable and robust AI models and automation solutions.

Application Team Leadership & Delivery

• Lead, mentor, and grow a high-performing team of application developers, engineers, and AI specialists.
• Foster a collaborative and innovative team environment that encourages creativity and continuous improvement.
• Direct the entire application development lifecycle, including requirements gathering, design, development, testing, deployment, and maintenance.
• Ensure the delivery of high-quality, scalable, and secure applications that meet the needs of business stakeholders and end-users.
• Implement and refine agile development methodologies to optimize team velocity and product quality.

TPES Platform & Operations

• Provide strategic oversight and direction for the Technology, Platforms, and Engineering Solutions (TPES), ensuring its capabilities support the broader AI and application development goals.
• Collaborate with cross-functional teams, including infrastructure, security, and data science, to ensure seamless integration and operation of platforms and applications.
• Manage vendor relationships and partnerships related to AI, automation, and application development technologies.
• Develop and manage the departmental budget, ensuring efficient allocation of resources to achieve strategic objectives.