Hardware Support Technician I (Temporary) at Astra

New Taipei City, Taiwan

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Consumer ElectronicsIndustries

Requirements

High school diploma or general education degree (GED)
0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
IT savvy and interested in new technologies
Knowledgeable about inventory, and comfortable in an IT inventory environment
Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
Excellent communicator in both written and verbal English
Ability to work in a team
Ability to excel in a fast paced work environment
Ability to learn new things and adapt to a changing environment quickly
Strong organization skills, and able to identify the steps to be taken to achieve objectives
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Preferred Qualifications
Data, Office 365/Google Workspace and Android experience
Logistics or warehouse experience

Responsibilities

Assist with inventory and asset management including receipt and disposition of hardware
Document all defects of pre-mass production hardware and/or software
Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)
Assist with servo flashing, firmware upgrade, flashing unsigned images
Helps in resolving support tickets on device issues
Help provide technical support during events (travel often required)
Other duties as required

Skills

Key technologies and capabilities for this role

Inventory ManagementAsset ManagementHardware ReworkSoftware ReworkDevice ImagingFirmware UpgradeServo FlashingFlash DrivesTechnical SupportTicket ResolutionOffice 365

Questions & Answers

Common questions about this position

What qualifications are required for the Hardware Support Technician I role?

A high school diploma or GED is required, along with 0 to 2 years of related experience or equivalent. Key skills include being IT savvy, knowledgeable about inventory, capable of following technical instructions, excellent communication in English, teamwork, thriving in fast-paced environments, quick learning, and strong organization.

Is this a remote position, or does it require office work?

The role involves office-related tasks including prolonged sitting or standing, moving within an office environment, using a computer, and effective communication, indicating it is not remote.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the work environment look like for this role?

The role requires the ability to excel in a fast-paced work environment, work in a team, adapt quickly to changes, and handle physical demands like prolonged sitting or standing and repetitive motions in an office setting. Travel is often required for technical support during events.

What makes a strong candidate for this Hardware Support Technician position?

Strong candidates will have preferred experience in data, Office 365/Google Workspace, Android, or logistics/warehouse, in addition to meeting the required IT savvy, inventory knowledge, technical instruction-following, communication, teamwork, and organizational skills.

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees