Guest Service Supervisor at Global Partners

Windham, Maine, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills (pleasant greetings, parting remarks)
Confident demeanor with good eye contact
Strong relationship-building skills
Trustworthy and responsible
Detail-oriented and excellent organizational skills
Ability to utilize problem-solving techniques to defuse issues
Self-starter with demonstrated decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees and ensure they perform all job duties as directed by management
Coach employees by providing constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle cash processes (deposit preparation, lottery, gift cards, and checks)
Replenish products to maintain in-stock conditions
Address guest inquiries

Skills

Key technologies and capabilities for this role

Customer ServiceTeam SupervisionEmployee CoachingPOS SystemsCash HandlingInventory ReplenishmentProblem SolvingOrganizational SkillsSafety Compliance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include exceptional guest service skills, strong relationship-building skills, detail-oriented and excellent organizational skills, problem-solving techniques, and the ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company has over 90 years of history, is committed to innovation, community support, and investing in the energy transition, and values delivering exceptional guest experiences while adhering to high standards.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate demonstrates a genuine love for taking care of guests, a guest-focused mentality, confident demeanor, self-starter qualities with decision-making abilities, and trustworthiness.