Guest Service Supervisor at Global Partners

Houston, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills to connect with guests and associates
Confident and makes eye contact with guests
Reliable and accountable
Detail-oriented and possesses excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees to ensure they perform all job duties implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and handle cash processes (deposits, lottery, gift cards, checks)
Ensure products are replenished to maintain in-stock conditions
Ensure the 24/7 execution of all guest service programs and processes
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionCash HandlingPoint of SaleInventory ManagementProblem SolvingOrganizational SkillsCommunicationStore Maintenance

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

The role requires guest service skills with pleasant greetings, superior relationship-building, confident communication with eye contact, leadership to direct others, and strong organizational and problem-solving abilities.

What is the company culture like at Global Partners LP?

The company values passion for guest service, strong leadership, and commitment to upholding Global Partners' values, while supporting community initiatives and investing in the energy transition.

What makes a strong candidate for this position?

A strong candidate is a proven self-starter with leadership skills, trustworthiness, excellent organizational abilities, and a passion for delivering top-notch guest experiences.