Guest Service Supervisor at Global Partners

Houston, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests, showcasing exceptional guest service skills
Superior relationship-building skills to establish connections with guests and associates
Confident communication style, including eye contact with guests
Reliable and responsible individual
Detail-oriented and possessing excellent organizational skills
Ability to defuse issues using effective problem-solving techniques
Proven self-starter with the ability to make decisions independently
Ability to direct others and prioritize tasks effectively

Responsibilities

Oversee employee performance and ensure they complete all assigned job duties
Provide constructive feedback to employees to improve performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards, maintaining proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Manage cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest inquiries and concerns effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipCommunicationProblem-SolvingOrganizational SkillsEmployee CoachingPoint of Sale OperationsSafety Compliance

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this position?

Required skills include exceptional guest service skills, superior relationship-building, confident communication, leadership to direct others, and problem-solving abilities.

What is the company culture like at Global Partners LP?

The company has over 90 years of history and is committed to innovation, community support, and investing in the energy transition, seeking motivated leaders for its continued success and growth.

How can I stand out as a candidate for this role?

Highlight your experience as a self-starter with leadership skills, exceptional guest service, relationship-building, and problem-solving to demonstrate you can oversee operations and deliver top-notch service.