Growth - Emails, Notifications and Lifecycle at OpenAI

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, TechnologyIndustries

Requirements

8+ years of growth experience spanning both consumer (B2C) and business (B2B) products, with a track record of scaling email, push, and in-app messaging platforms and growth initiatives driving activation, engagement, and paid conversion
Deep expertise in audience segmentation, targeting, and multi-channel orchestration (email, push, in-app, SMS) across self-serve consumer funnels and multi-stakeholder B2B purchase journeys
Hands-on experience with automation, email, and messaging platforms (e.g., SendGrid, Braze, Iterable, Customer.io, Marketo) and comfort working with APIs, event triggers, and CRM data
Proven ability to design and interpret experimentation and measurement frameworks—A/B tests, multivariate testing, and incrementality studies—to optimize lifecycle touchpoints across different customer types
Strong analytical skills with the ability to model consumer funnels and lead-to-customer pipelines, leveraging data to identify growth opportunities and measure impact
Demonstrated success collaborating cross-functionally with product, engineering, design, sales, and analytics teams to build scalable lifecycle programs and nurture both individual users and enterprise accounts

Responsibilities

Design, launch, and optimize global lifecycle tests and programs (email, push notifications, in-app messaging) to drive activation, engagement, and retention across B2C and B2B segments
Own end-to-end messaging strategy, including audience segmentation, personalized journeys, channel selection, and timing to maximize conversion and long-term value
Develop testing roadmaps for lifecycle campaigns, running A/B and multivariate experiments to improve open rates, click-through rates, and downstream metrics such as paid conversion, DAU/WAU impact, and LTV
Partner with product and engineering to enhance messaging infrastructure (event triggers, experimentation tools, data pipelines) and enable sophisticated targeting and automation
Build and maintain funnel performance dashboards to surface opportunities and guide prioritization
Collaborate with creative and design teams to craft compelling copy and visuals that reinforce ChatGPT’s brand and value proposition while driving measurable outcomes
Leverage AI-powered workflows to personalize communications at scale, using predictive models to optimize content, timing, and delivery
Partner with data science to develop attribution models and measure the incremental impact of these growth levers. Share these learnings with the broader organization

Skills

Key technologies and capabilities for this role

Email MarketingPush NotificationsIn-App MessagingA/B TestingMultivariate TestingAudience SegmentationPersonalized JourneysLifecycle MarketingGrowth ExperimentationAnalyticsOpen Rates OptimizationClick-Through Rates

Questions & Answers

Common questions about this position

What is the salary for this position?

The salary is $265K.

Is this role remote or does it require office work?

This role is based in San Francisco, CA or New York, NY and uses a hybrid work model of 3 days in the office per week. The company offers relocation assistance to new employees.

What experience and skills are required for this role?

Candidates need 8+ years of growth experience in both B2C and B2B products, with expertise in scaling email, push notifications, and in-app messaging. Key skills include rigorous analytical thinking, high-velocity experimentation, end-to-end ownership of growth programs, and cross-functional collaboration.

What is the team culture like?

The Growth team thrives on rapid testing, precise measurement, creative problem solving, and always keeping user value at the center. It is highly cross-functional, collaborating closely with engineering, product, data science, and design teams.

What makes a strong candidate for this role?

A strong candidate is a full-funnel 'growth athlete' with deep expertise in email, notifications, and lifecycle growth, 8+ years of B2C/B2B experience, and skills in analytical thinking, experimentation, and cross-functional partnership.

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees