GN - SONG - Service - Nice CX One - Senior Manager at Accenture

Pune, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consulting, Customer ExperienceIndustries

Requirements

14 to 16 Years of Experience
Minimum 15 Years of Education
Must-have skill: Contact Center Operations
Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills
Relevant experience in the required domain
Strong analytical, problem-solving, and communication skills
Ability to work in a fast-paced, dynamic environment
Strong project management skills in planning and coordination for timely delivery
Strong and well-established record of accomplishment in designing and delivering Nice CXone solution
Understanding of technology and software development cycle
Relevant financial and budget competencies

Responsibilities

Provide strategic advisory services
Conduct market research
Develop data-driven recommendations to enhance business performance
Work closely with clients as consulting professionals to design, build, and implement initiatives that enhance business performance
Drive strategic initiatives
Manage business transformations
Leverage industry expertise to create value-driven solutions
Use strong project management skills to manage project workload and analysis for key deliverables
Deploy understanding of technology and software development cycle with critical thinking, resource management, and problem-solving skills
Create valid business cases including ROI generation and project management of solution deployment
Plan several months in advance
Maximize critical thinking and problem-solving skills

Skills

Key technologies and capabilities for this role

Contact Center OperationsNice CXoneProject ManagementDesign ThinkingBusiness Process OptimizationStakeholder ManagementMarket ResearchROI GenerationSoftware Development CycleAnalytical SkillsProblem-SolvingCommunication Skills

Questions & Answers

Common questions about this position

What is the location for this Senior Manager role?

The position is located in Bengaluru, BDC7.

What are the must-have skills for this position?

The must-have skill is Contact Center Operations.

What experience level is required for this role?

The role requires 14 to 16 years of experience.

What opportunities does Accenture offer for career growth?

The role provides career growth and leadership exposure, along with opportunities to work on innovative projects and keep skills relevant through certifications and learning.

What makes a strong candidate for this Senior Manager position?

Strong candidates will have a proven record in designing and delivering Nice CXone solutions, strong project management skills, critical thinking, problem-solving, analytical skills, and the ability to work in a fast-paced environment.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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