GN - SONG - Service - Google Gen AI - Consultant at Accenture

Gurugram, Haryana, India

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Consulting, Technology, Artificial IntelligenceIndustries

Requirements

Japanese Language (must-have)
Relevant experience in the required domain
Strong analytical, problem-solving, and communication skills
Ability to work in a fast-paced, dynamic environment
Ability to provide CX solution with Google CCAI suite (Dialogflow CX, Agent Assist, Insights CX) and Google Gen AI product suite (Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist)
Thorough understanding of CCAI Framework and integration with internal and external components
Thorough understanding of end-to-end Google contact center transformation
Thorough understanding of CX & contact center architecture
Project experience with Google CCAI solution (must)
Experience working with other Conversational AI (Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon, etc.)
Strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform
Experience working with business stakeholders across multiple geographic areas, with different priorities and requirements
Ability to work in high-paced and complex projects
Understanding of industry-specific customer service processes, operations, and functional needs
Good to have: Ability to leverage design thinking, business process optimization, and stakeholder management skills

Responsibilities

Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance
Drive strategic initiatives, manage business transformations, and leverage industry expertise to create value-driven solutions
Design, build, and implement initiatives to enhance business performance
Drive design thinking innovative workshops with clients using design principles and shape Gen AI implementation strategy focusing on business value proposition and customer experience
Perform CX management capability assessment, identify foundational, evolving, and advanced capabilities, and co-create roadmap with clients to achieve leading class CX capabilities
Understand business requirements while putting customer experience at the heart of CX design
Think and pre-empt scenarios and questions from cross-functional client teams (CX operations, IT, Contact Center operations, digital, analytics, line of business, etc.)
Work with technical Google team/developers to convert user requirements into final product
Work with Accenture and client team on CCaaS (Contact Center as a Service) migration
Deliver using agile delivery process, continuous improvement, and continuous development
Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process)
Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process
Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions

Skills

Japanese Language

Dialogflow CX

Agent Assist

Insights CX

Vertex AI

Google Gemini

Google CCAI

Design Thinking

LLM

Gen AI

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

Land your dream remote job 3x faster with AI

Try Jobo Free