Global Solution Sales Leader - Operational Technology at ServiceNow

Santa Clara, California, United States

ServiceNow Logo
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud Computing, Enterprise Software, Artificial Intelligence (AI)Industries

Requirements

Candidates must have over 10 years of experience managing a direct field or specialist enterprise software sales team, with global experience strongly preferred. A deep domain expertise in selling Operational Technology solutions and a proven track record selling to Operational Technology and Line of Business stakeholders are essential. Experience in large, global software companies (2,000+ employees), managing multi-tiered customer relationships, selling to large customers, and establishing C-suite level relationships is required. The role also demands a consistent track record of meeting and exceeding team quotas, experience in attracting, retaining, and developing talent, superior knowledge of sales techniques, strong forecasting and business performance insights, and excellent organizational, communication, teamwork, presentation, problem-solving, and time management skills. The ability to navigate complex opportunities and a willingness to travel 50% of the time are also necessary. Experience leveraging AI into work processes is also a requirement.

Responsibilities

The Global Solution Sales Leader will lead and manage a global team of OT Solution Sales specialists to drive go-to-market strategies, capture new markets, and maximize net new annual contract value. They will build and execute the OT sales incubation and growth strategy, achieving key performance indicators for bookings, pipeline creation, recruitment, and talent development. Responsibilities include establishing and driving sales incubation best practices, acting as a trusted advisor, engaging directly with C-level customers to champion large deals, and managing accurate forecasting, business performance plans, and communications. The leader will leverage a matrixed sales structure, partner with specialist sales teams, core sales teams, Solution Consulting, ACE, Marketing, Industry, and Product teams to build the OT community, scale domain expertise, and accelerate growth. Additionally, they will bridge market insights to shape product pricing and packaging for go-to-market success and inform the business unit roadmap based on customer and market insights.

Skills

Sales Leadership
Go-to-Market Strategy
Sales Strategy
Key Performance Indicators (KPIs)
Sales Forecasting
Business Development
Customer Relationship Management
Product Management
Market Analysis
Team Management
Operational Technology (OT)

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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