[Remote] Global Program Manager at Zoom

The Global Program Manager will discover, develop, and maintain strategic partnerships with select enterprise customers and internal stakeholders, focusing on customer success at an executive level. This role will act as the primary point of contact for all Service and Support related activities, risk mitigation, customer satisfaction, and Zoom's success throughout the complete service and support lifecycle. Responsibilities include defining project scope, coordination, and objectives, developing and managing project deliverables, negotiating timelines and scope with stakeholders, and providing executive-level updates. The role involves monitoring customer health and project progress, utilizing industry best practices, measuring project performance, partitioning complex projects, and partnering with various internal teams to ensure consistent customer support. Additionally, the Global Program Manager will provide customer feedback to relevant Zoom areas, collaborate on product and operational process improvements, develop success metrics, and manage change management systems and processes.