Employee Communications and Engagement Program Manager

Santa Clara, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, Cloud Computing, Enterprise SoftwareIndustries

Requirements

The Employee Communications and Engagement Program Manager should have experience in employee storytelling, editorial excellence, and operational rigor. They should be adept at managing projects from concept to publishing and have a passion for precision in communications. Experience with program management, cross-team connectivity, and operational excellence is necessary. Familiarity with content creation workflows, scheduling, asset management, performance tracking, and budget oversight is also required. A background in collaborating cross-functionally and supporting the integration of communication platforms is beneficial.

Responsibilities

The Employee Communications and Engagement Program Manager will lead the end-to-end program management of employee storytelling, including concept development, photo/video shoots, and publishing across various channels. They will manage project plans, timelines, quality, and budgets, while also maintaining storytelling assets and creating performance dashboards. This role involves serving as the lead for the Employee Comms Newsroom meeting, providing editorial backup for newsletters, supporting communication platform integrations, and leading the creation and maintenance of an employee communications microsite. Additionally, they will partner with the Operations Lead to improve operational efficiency, introduce operational rigor, track performance metrics, and act as a strategic thought partner for the team.

Skills

Employee Communications

Employee Engagement

Program Management

Storytelling

Editorial Excellence

Operational Rigor

Project Management

Workflow Optimization

Content Creation

Video Production

Photography

Cross-functional Collaboration

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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