General Manager at Via

Seattle, Washington, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, TechnologyIndustries

Requirements

Experienced operator with at least 6-10 years of experience and hold a Bachelor's degree
Local to Seattle or Los Angeles
Independent self-starter who thrives in fast-paced environments with a high level of responsibility
Savvy and tactful communicator who intuitively finds the right tone in every situation
Desire to foster a culture committed to world-class customer service
Detail-oriented executor who is obsessively action-oriented and thrives operating autonomously
Experienced and exceptional leader with extensive experience leading support teams; people love working with and for you
Flexible and adaptable, loving the challenge of rapid change and making things work on the fly
Proven track record of managing teams (at least 3-5 years) and developing people, knowing how to motivate and get the best work out of every person
Effective at managing multiple tasks simultaneously; can delegate, prioritize, and take responsibility
Problem solver who doesn't accept the status quo and always looks for creative solutions

Responsibilities

Manage the on-site daily operations of Via’s service on behalf of our partner
Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
Manage and mentor the on-site team of dispatchers and shift managers
Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
Liaise closely with Via senior management and Via’s external partners
Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis
Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment

Skills

Key technologies and capabilities for this role

operations managementteam managementdispatch managementdata analysisKPI metricsbusiness developmentcomplianceschedulingleadershipcustomer relations

Questions & Answers

Common questions about this position

What are the location requirements for this role?

The role requires someone to be based locally in either Seattle or Los Angeles.

What salary or compensation is offered for the General Manager position?

This information is not specified in the job description.

What experience and skills are required for this role?

Candidates need 6-10 years of experience as an operator, a Bachelor's degree, 3-5 years of managing teams, strong leadership, communication, and problem-solving skills, plus the ability to thrive in fast-paced environments.

What is the company culture like at Via?

Via fosters a fast-paced, entrepreneurial environment where you'll build solutions on the fly, lead engaged teams collaboratively, and prioritize world-class customer service.

What makes a strong candidate for this General Manager role?

Strong candidates are independent self-starters with proven leadership in managing and developing teams, excellent communication, adaptability in fast-paced settings, and a detail-oriented, action-driven approach.

Via

Digital transportation solutions and network optimization

About Via

Via improves transportation systems by creating efficient digital networks for various clients, including urban and rural residents, corporate employees, students, and patients. Their TransitTech technology offers flexible mobility solutions that enhance convenience and efficiency while reducing costs, especially in student transit. Via also provides planning and scheduling services through their Remix platform, along with the Citymapper for Cities app, which offers insights to strengthen transit networks. The company's goal is to leverage digital technology to enhance transportation efficiency and improve the overall rider experience.

New York City, New YorkHeadquarters

2012Year Founded

$862.9MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, Consulting, HealthcareIndustries

1,001-5,000Employees

Benefits

Competitive salaries and equity packages.

Health and wellness benefits.

Local volunteer opportunities.

Support for all new parents.

Learning opportunities through our Via-Versity.

Employee Resource Groups.

Risks

Increased competition from AI-integrated transit solutions could challenge Via's market position.

Potential regulatory scrutiny may complicate Via's acquisition of Citymapper.

Expansion in underserved zones may face logistical challenges or community pushback.

Differentiation

Via transforms rigid transit systems into dynamic, on-demand networks.

Via's TransitTech serves diverse clients, from urban dwellers to rural residents.

Via's Citymapper for Cities app provides comprehensive passenger insights.

Upsides

Via's partnership with King County Metro addresses first- and last-mile transit needs.

Microtransit pilot programs with Summit County highlight Via's innovative solutions.

Via's potential acquisition of Citymapper could enhance its Mobility as a Service offerings.

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