Future Opportunities with CX & Sales at Homebase

Denver, Colorado, United States

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$45,000 – $160,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Driven by impact and innovation
Value high standards, fast learning, and real-world execution
Thrive in a culture of feedback, ownership, and collaboration
Passionate about making work better for local business teams
Ready to work in the office weekly if role is hybrid (typically Tuesdays and Wednesdays)
Alignment with The Homie Way principles: Be Customer Obsessed, Move Fast Learn Fast, Own Your Impact, Master Your Craft, Win Together

Responsibilities

Support small businesses with care, urgency, and creativity
Deliver standout customer experiences across multiple support channels
Help businesses discover and adopt Homebase through the sales team
Collaborate with curious, kind, and ambitious teammates

Skills

Key technologies and capabilities for this role

Customer ServiceSalesCustomer SupportEmpathyCreativityCollaborationProblem SolvingFast Learning

Questions & Answers

Common questions about this position

What is the salary range for these positions?

The salary range is $45K - $160K.

Is this a remote or hybrid role?

This is a hybrid role requiring weekly office attendance, typically on Tuesdays and Wednesdays.

What skills or qualities are you looking for in candidates?

Homebase seeks people who are driven by impact and innovation, value high standards and fast learning, thrive in a culture of feedback, ownership, and collaboration, and are passionate about improving work for local business teams.

What is the company culture like at Homebase?

Homebase has a bold, fast-moving team obsessed with helping small businesses thrive, guided by 'The Homie Way' principles like being customer obsessed, moving fast, owning impact, mastering your craft, and winning together.

What makes a strong candidate for future opportunities at Homebase?

Strong candidates are excited about the role even if they don't meet every qualification, support small businesses with care and urgency, deliver standout customer experiences, and embody the Homie Way principles.

Homebase

Workforce management software for hourly employees

About Homebase

Homebase provides a digital platform that helps businesses with hourly workers manage their operations more effectively. The platform includes tools for time tracking, employee scheduling, payroll processing, and messaging. Businesses can use any device to track employee hours, breaks, and overtime, which simplifies payroll preparation by reducing paperwork. Managers can create and adjust schedules online, sharing them instantly with their teams. The payroll service automatically calculates paychecks, processes direct deposits, and files payroll taxes, making payroll management easier for small businesses. Additionally, the built-in messaging feature allows for effective communication between managers and employees, even when they are not in the same location. Homebase primarily serves small businesses and generates revenue by charging for its software and services. The goal of Homebase is to streamline workforce management for businesses that rely on hourly workers.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$183.8MTotal Funding

SERIES_DCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Stock options

Comprehensive insurance plans

401(k) with 4% company match

Remote, hybrid, and in-office work options

Top-of-the-line equipment and home office

Annual holidays and accrued PTO

Fun company activities

Risks

Increased competition from companies like Deputy could erode Homebase's market share.

Rapid Canadian expansion may strain resources and lead to operational challenges.

Dependency on third-party platforms like Lightspeed poses risks if partnerships change.

Differentiation

Homebase targets hourly workers, a segment often overlooked by HR tech companies.

The platform offers a comprehensive suite of tools for small business workforce management.

Homebase integrates payroll, scheduling, and communication in a single, user-friendly application.

Upsides

Homebase secured $60M in Series D funding, indicating strong investor confidence.

The company is expanding into Canada, doubling its workforce and opening a new office.

Integration with Lightspeed enhances Homebase's capabilities in workforce management.

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