Full-Time Keyholder - Fifth Avenue at Rothy's

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Fashion, FootwearIndustries

Requirements

2+ years of Retail, Hospitality, or customer-oriented experience
Positive attitude and relentless focus on customer happiness
Love collaborating and working in a team environment
Availability to work full time, 5 days a week, including Fridays, weekends, evenings, and holidays
Comfortable in a fast-paced, ever-changing environment
Excellent communicator
Careful listener that thinks on their feet and provides solutions in a timely manner
Comfortable working on feet up to 8 hours a day in a busy store environment; able to lift up to 25 pounds
18 years of age or older

Responsibilities

Take ownership of store performance by actively leading on the sales floor, driving results through personal selling, and motivating the team to exceed daily and weekly sales goals
Act as Manager on Duty when ASM and SM are not present
Learn all operational procedures and assist with all customer-related inquiries on the floor
Oversee opening and closing procedures for the store
Effectively communicate Rothy’s brand story, values, and mission to customers
Support store leadership in communicating important updates to Retail Associates
Assist in keeping the entry area, display area, and floor clean and tidy
Supervise vendors for cleaning, in-store fixtures, or updates occurring at the store
Share expert brand and product knowledge to allow customers to personally experience the style, look, and quality of shoes
Serve as a point person for all store associate questions and relay outstanding questions or issues to store leadership (Store Manager and Assistant Store Manager)

Skills

Key technologies and capabilities for this role

Retail SalesCustomer ServiceSales Floor LeadershipTeam MotivationPersonal SellingStore Operations

Questions & Answers

Common questions about this position

What experience is required for the Keyholder position?

Candidates need 2+ years of retail, hospitality, or customer-oriented experience, along with a positive attitude, relentless focus on customer happiness, and love for collaborating in a team environment.

Is this a full-time position, and what's the location?

Yes, this is a full-time Keyholder role located at the Fifth Avenue store in New York City, NY.

What is the company culture like at Rothy's?

Rothy's fosters an inclusive environment across HQ, retail stores, and factory, with a phenomenal Retail team that provides extraordinary customer experiences through expert product knowledge and out-of-this-world service.

What salary or compensation does the Keyholder role offer?

This information is not specified in the job description.

What makes a strong candidate for this Keyholder role?

A strong candidate has sales floor experience, can quickly learn policies and procedures, is organized, proactive, and thrives in a customer-oriented team environment with availability for full-time work.

Rothy's

Sustainable footwear and accessories brand

About Rothy's

Rothy's creates stylish footwear and accessories using recycled materials, such as plastic bottles and marine plastic. Their products include shoes, handbags, and other accessories, all designed for environmentally conscious consumers. Rothy's operates through a direct-to-consumer model, selling products online at rothys.com, which allows them to control their brand and customer experience. What sets Rothy's apart from competitors is their strong commitment to sustainability, continuously using eco-friendly materials and practices to reduce environmental impact. The company's goal is to provide fashionable and comfortable products while promoting environmental responsibility.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$235.4MTotal Funding

SECONDARYCompany Stage

Consumer GoodsIndustries

201-500Employees