Fulfilment Administrator - 6 month contract

Company Description

Montu is Australia's largest healthtech business with a focus on alternative healthcare. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and dispensing solutions to pharmacies across Australia through Leafio. Montu is also the founding member of Cannabis Council Australia, a non-for-profit advocacy body that advances legislative change across the healthcare landscape.

Our mission is to make alternative healthcare more affordable and accessible for the millions who could benefit.

Montu has been recognised as Australia’s fastest-growing tech company in the Deloitte TechFast 50 for two consecutive years (#1 in 2022 and 2023), achieving remarkable revenue growth of 26,000% and 9,000%. Named #1 on LinkedIn’s Top Startups Australia 2024, Montu has cemented its position as the largest business of its kind outside North America and continues to evolve on its journey.

This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane.

Please note this role is a 6 month contract with potential view to permanent.

Job Description

Please note this role is a 6 month contract with potential view to permanent.

We're seeking a dynamic Fulfilment Administrator on a 6 month contract - full-time who is accountable for ensuring efficient order allocation to pharmacy partners, maintaining safety stock levels, resolving order related issues, providing project support, and assisting with fulfilment-related tasks as needed. Collaborating across departments, identify improvement opportunities and propose effective solutions.

Order Management

• Ensure timely allocation of patient orders to pharmacy partners based on established criteria
• Ensure all awaiting shipment orders are accurately processed
• Address and resolve issues preventing orders from being dispensed and dispatched
• Respond to pharmacy inquiries within the defined service level agreement (SLA)
• Monitor and respond to order-related inquiries in a timely and professional manner
• Collaborate with cross-functional teams to resolve order issues and pharmacy partners inquiries.

Inventory Control

• Monitor inventory levels to ensure product availability
• Work closely with warehouses, carriers, and pharmacy partners for efficient stock management.
• Coordinate pharmacy Stock on Hand reconciliation and discrepancy investigation processes
• Coordinate and manage the end-to-end process of consumables orders, ensuring timely delivery and efficient stock levels.

Operational Efficiency

• Provide support for projects and continuous improvement processes
• Assist in onboarding new pharmacies by facilitating account setup and providing ongoing support.
• Identify and implement process improvements to enhance efficiency and accuracy
• Assist with fulfilment related tasks as and when they arise.

Reporting and Documentation

• Generate regular reports on key performance indicators (KPIs), including inventory levels, order accuracy, and operational metrics
• Coordinate access for pharmacies to necessary systems and resources.
• Conduct regular audits to verify the accuracy of pharmacy inventory stocktake.
• Create and maintain SOP and Guru cards, ensuring up-to-date and accessible documentation for all team members.

Problem Solving

• Address any operational issues, discrepancies, or customer complaints in a timely and effective manner.
• Analyse root causes of problems and implement corrective actions to prevent reoccurrence.

Qualifications

• Prior experience and familiarity with online order fulfilment, logistics, or a related role
• Proficiency in using Zendesk or similar systems
• Proficiency in Excel, inventory management systems, and warehouse management systems
• Detail-oriented with a proactive mindset and ability to prioritise tasks in a fast-paced environment.
• Ability to multitask.