Advisor, Coca-Cola Parts Order Process

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

BeveragesIndustries

Requirements

Candidates must possess strong customer service, problem-solving, issue resolution, and communication skills, with the ability to multitask effectively in a fast-paced environment. A commitment to continuous improvement and the ability to operate independently with minimal supervision are essential. Knowledge of CCNA, Order Management, and Customer Support processes and systems is required, along with proficiency in computer literacy, customer relationship management, Microsoft Office, oral communications, recordkeeping, relationship building, technical support, and troubleshooting. Applicants must be currently authorized to work in the United States on a full-time basis and not require sponsorship.

Responsibilities

The Advisor, Coca-Cola Parts Order Process will provide dedicated support by processing and managing customer orders, returns, and inquiries, acting as a single point of contact for Coca-Cola Parts and Coke Catalog customers. Responsibilities include researching and resolving order issues using CCNA order management systems, creating and managing customer orders and returns, documenting issues and resolutions accurately, and collaborating with stakeholders to identify root causes and solve problems. The role also involves monitoring performance metrics to improve quality and speed, recommending systems and process improvements, and assisting with ad hoc projects. Key activities include order entry, processing expedited orders, managing customer order changes and cancellations, handling returns and credits, resolving transportation and order issues, providing item information, managing over/short/damaged processes, and troubleshooting website and EDI order issues.

Skills

Customer Service

Problem Solving

Issue Resolution

Communication

Multitasking

Collaboration

Order Management

Customer Support

Attention to Detail

The Coca-Cola Company

Global leader in non-alcoholic beverages

About The Coca-Cola Company

The Coca-Cola Company is a major player in the beverage industry, offering a variety of non-alcoholic drinks such as soft drinks, water, sports drinks, juices, and plant-based beverages. Its products are manufactured and distributed through a network of bottling partners who handle the production, packaging, and delivery of these beverages to consumers and businesses around the world. This extensive distribution system ensures that Coca-Cola products are widely available. Unlike many competitors, Coca-Cola benefits from strong brand recognition and a diverse portfolio of popular drinks, which helps it adapt to changing consumer tastes. The company's goal is to refresh the world and positively impact communities while maintaining a commitment to sustainability.

Atlanta, GeorgiaHeadquarters

1892Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Risks

Acquisition of Billson’s Beverages may affect Coca-Cola's non-alcoholic brand image.

Economic pressures may reduce consumer spending on premium Coca-Cola products.

AI-driven campaigns could expose Coca-Cola to data privacy concerns and scrutiny.

Differentiation

Coca-Cola's vast distribution network ensures global product availability and market penetration.

Strong brand equity and marketing efforts drive consumer loyalty and market presence.

Commitment to sustainability initiatives enhances brand reputation and competitive edge.

Upsides

Growing demand for health-conscious beverages boosts Coca-Cola's low-sugar and functional drink offerings.

Direct-to-consumer sales channels enhance Coca-Cola's e-commerce presence and consumer engagement.

Popularity of plant-based diets allows Coca-Cola to expand its plant-based beverage line.

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