Forward Deployed Product Manager at Nash

United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, E-commerce, BiotechnologyIndustries

Requirements

Candidates must have 5+ years in a customer-facing, technical role such as Forward Deployed Product Manager, Solutions Engineer, or Technical Account Manager. A proven track record of owning enterprise customer relationships, including responsibility for adoption, performance, and growth, is essential. Strong technical fluency, comfort with APIs, integrations, and data flows, and the ability to troubleshoot alongside engineering teams are required. Experience advising customer product and engineering leaders and translating complex technical concepts into business impact is necessary, along with exceptional problem-solving and analytical skills.

Responsibilities

The Forward Deployed Product Manager will own enterprise customer accounts end-to-end, acting as the single point of accountability for adoption, performance, and growth. They will serve as an embedded product partner to customer product and engineering teams, assisting with the design, deployment, and scaling of solutions on Nash’s platform. This role involves becoming a Nash platform expert to advise customers, shape integrations, and identify improvement opportunities. Responsibilities include consulting and advising customers, driving measurable outcomes across key operational KPIs, leading account growth and retention, troubleshooting integration challenges, and acting as an internal advocate for customer accounts.

Skills

Product Management

Customer Success

Integration

API Integrations

Logistics

Account Management

Problem Solving

Optimization

Product Strategy

Nash

Delivery management platform for businesses

About Nash

Nash provides a platform for businesses to manage their delivery operations efficiently. It serves various sectors, including retail, e-commerce, and food and beverage, focusing on last-mile delivery services. The platform allows businesses to monitor deliveries in real-time, control delivery times, and create multi-dropoff routes. It supports on-demand delivery, including same-hour options, and enables businesses to share tracking information and manage operations from anywhere. Nash operates on a subscription model, offering a cost-effective solution for businesses while ensuring a steady revenue stream. Key features include workflow automation, route visualization, and seamless communication with external partners, all aimed at helping businesses enhance their delivery services without the need for demand forecasting.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$28.3MTotal Funding

SERIES_ACompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

51-200Employees

Benefits

Competitive compensation & equity

Health, dental, & vision insurance

Fully remote culture

Quarterly in-person events to bond with teammates

Flexible PTO

Home office stipend & more

Risks

Increased competition from platforms like DoorDash and Uber may reduce Nash's market share.

Reliance on third-party APIs poses risks if partners change terms or increase fees.

Rapid tech advancements require continuous R&D investment to maintain competitiveness.

Differentiation

Nash aggregates multiple delivery providers, offering flexibility in price and availability.

The platform offers real-time tracking and on-demand delivery, enhancing customer satisfaction.

Nash's subscription model provides a steady revenue stream and cost-effective solutions for businesses.

Upsides

Recent $20M Series A funding boosts Nash's growth and development potential.

Partnership with VROMO enhances last-mile delivery orchestration capabilities.

Integration with AI-driven tools can optimize delivery routes and efficiency.

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