Customer Support Team Lead
Clipboard Health$90,000 - $110,000/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Consumer Goods, RetailIndustries
Requirements
Candidates should possess a high school diploma or equivalent, and demonstrate a strong work ethic and ability to lead and motivate a team. Previous retail or customer service experience is preferred, along with excellent communication and interpersonal skills.
Responsibilities
The Floor Lead will contribute to an environment where employees are informed and capable by supporting training, model and hold employees accountable to customer service standards, provide coaching and performance feedback, support sales driving initiatives, direct employees to ensure merchandise stock levels and presentations are maintained, stay informed by maintaining product knowledge, ensure timekeeping practices are followed, complete inventory transactions, ring employee transactions, and demonstrate exceptional verbal and written communication skills. They will also accurately record time worked, complete and carry out inventory transactions, and perform other duties as assigned by the General Manager or Store Manager.
Skills
Communication skills
Customer service
Inventory management
Training
Coaching
Merchandise presentation
Timekeeping
Retail operations
CSC Generation
Acquires and revitalizes struggling retail brands
About CSC Generation
CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.
Merrillville, IndianaHeadquarters
2016Year Founded
$107.6MTotal Funding
SERIES_ECompany Stage
Consumer Software, Consumer GoodsIndustries
51-200Employees