Floor Lead (Part-time) (Retail) at Mejuri

McLean, Virginia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, JewelryIndustries

Requirements

Outstanding people skills and a true team player with a can-do attitude that motivates the team daily
Product expert, remaining informed and knowledgeable of all Mejuri products and latest launches
Strong presence on the sales floor
Ability to champion Mejuri’s values and exceptional customer service standards
Coaching and developing the team

Responsibilities

Champion exceptional customer service standards, enabling a memorable and personalized customer experience that builds connections to the Mejuri brand and exceeds expectations
Expertly execute and coach others to execute Selling Programs
Assist the team with implementing customer-centric campaigns and maintaining relationships
Ensure all KPIs are consistently achieved, taking ownership of delivering strong team and individual results
Maintain operational processes that positively impact sales, decrease spend, and enhance the business
Support management to ideate and develop new sales opportunities to drive traffic and engage clients
Drive business through clienteling, sourcing new customers, and fostering existing relationships
Manage sales floor operations, providing in-the-moment coaching and feedback to the sales team
Provide critical insights and daily recommendations
Support all operational workflows and uphold standard operating procedures, including opening/closing the store, managing merchandise, sales floor management, and employee management
Support all transaction types (purchases, returns, exchanges, phone sales, BOPIS, BORIS) to exceed expectations
Manage inventory tasks such as shipping & receiving, inventory transfers
Work with store management to identify opportunities to improve daily operations (systems, tools, processes)
Ensure physical store maintenance is upheld 10/10
Partner with Visual Lead to analyze KPIs and stock levels to create a productive sales environment and determine action steps to improve sell-through
Provide support to Visual Lead during implementation of retail campaigns
Follow up on execution deadlines for key VM initiatives to ensure timely deliverables

Skills

Key technologies and capabilities for this role

Customer ServiceTeam CoachingRetail SalesProduct KnowledgeSales ProgramsBusiness Operations

Questions & Answers

Common questions about this position

What is the salary for the Floor Lead position?

This information is not specified in the job description.

Is the Floor Lead role remote or on-site?

This information is not specified in the job description.

What skills are required for the Floor Lead role?

Key skills include outstanding people skills, exceptional customer service, coaching and developing the team, product knowledge of Mejuri products, and a can-do attitude as a team player.

What is the company culture like at Mejuri?

Mejuri has a team of over 75% women focused on empowering women and non-binary individuals, with a supportive environment that values exceptional customer service, team motivation, and upholding brand values.

What makes a strong candidate for the Floor Lead position?

A strong candidate is a team player with outstanding people skills, a can-do attitude, experience in customer service, sales, operations, and the ability to coach teams while championing brand values.

Mejuri

Handcrafted fine jewelry for everyday wear

About Mejuri

Mejuri offers handcrafted fine jewelry designed for everyday wear, including gold and silver pieces. The company eliminates traditional retail markups, making high-quality jewelry more affordable for a wider audience. Mejuri primarily targets fashion-oriented women who appreciate unique and trendy designs, and it operates as a direct-to-consumer brand through its website, mejuri.com. This model allows Mejuri to control the customer experience and reduce costs by avoiding middlemen. New jewelry editions are released weekly, keeping the collection fresh and appealing. Mejuri aims to provide stylish, high-quality jewelry at accessible prices, enhancing customer satisfaction with free shipping and returns.

Toronto, CanadaHeadquarters

2013Year Founded

$28.2MTotal Funding

SERIES_BCompany Stage

Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Hybrid Work Options

Stock Options

Company Equity

401(k) Retirement Plan

401(k) Company Match

Performance Bonus

Profit Sharing

Employee Stock Purchase Plan

Relocation Assistance

Employee Referral Bonus

Student Loan Assistance

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Childcare Support

Elder Care Support

Pet Insurance

Bereavement Leave

Professional Development Budget

Conference Attendance Budget

Training Programs

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Wellness Program

Mental Health Support

Gym Membership

Commuter Benefits

Meal Benefits

Phone/Internet Stipend

Home Office Stipend

Legal Services

Employee Discounts

Company Social Events

Risks

Patent lawsuit from Andra over virtual showroom tech could lead to costly legal battles.

Partnership with Holt Renfrew may dilute Mejuri's direct-to-consumer brand identity.

Dependence on weekly new editions may lead to inventory management challenges.

Differentiation

Mejuri offers handcrafted fine jewelry at accessible prices, disrupting traditional retail markups.

The company uses traceable and regenerated gold, appealing to environmentally conscious consumers.

Mejuri's direct-to-consumer model enhances customer experience and reduces costs.

Upsides

Partnership with Holt Renfrew expands retail presence and brand visibility in Canada.

Launch of sustainable, lab-grown diamonds positions Mejuri as an eco-friendly market leader.

Collaborations with figures like Renée Rapp enhance brand appeal to younger demographics.

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