Fixed Operations Consultant (Atlanta, GA)

Position Overview

• Location Type: Not Specified
• Job Type: Full time
• Base Pay Range: $69,800 - $85,000
• Targeted Annual Commission: $15,000

As a Fixed Operations Consultant at Dealer Tire, you will collaborate with auto manufacturers to improve dealership performance. This role involves diagnosing issues, creating implementation plans, and driving results through relationship building and operational solution development. You will analyze dealership data, develop strategies, and provide coaching to improve personnel performance and increase service lane sales.

Responsibilities

Operational Management:

• Collaborate with Account Management and other Operational roles on diagnosis, analysis, and action plans to improve dealership performance.
• Create implementation plans, present findings, and work with dealership management to gain support, change behavior, and drive results.
• Quickly build relationships at all levels of the dealership to implement change.
• Develop and improve operational solutions in collaboration with Regional Operational Managers and the extended team.
• Communicate analyses and strategic plans based on diagnosis and findings, delivering dealership actions, challenges, and opportunities to Account Management and other Operational roles.
• Participate in regional meetings.
• Leverage Carline Specialists and other centralized resources as needed.
• Effectively implement Dealer Tire solutions that match dealership needs and maximize their opportunity.
• Manage all activity tracking and account information in Salesforce.
• Communicate dealership activity challenges to management as needed.
• Submit timely update reports, itineraries, and expense reports to management as required.

Operational Execution:

• Complete service lane assessments at the dealership.
• Analyze and diagnose dealership gaps and drivers (e.g., inventory diagnostics, inspection process, selling strategies).
• Understand and interpret dealer data to identify opportunities and determine action.
• Develop product screen recommendations and determine implementation strategy to meet business objectives.
• Work with dealerships to establish retail pricing strategies to meet business objectives.
• Understand dealer compensation plans and their effect on offering and selling tires and MC products.
• Create and execute customized coaching solutions to improve dealership personnel performance.
• Assist personnel with tools (DRSG) and capability to present tire and maintenance options to customers and sell conclusively.
• Assess the competitive market and conduct mystery shops to understand the competitive landscape and leverage gaps to improve performance.
• Demonstrate the value of a successful inspection process (including Op Codes, RO) and assist dealers in achieving success.
• Perform the role of service advisor to increase service lane sales, partnering with advisors to develop their sales skills.
• Other Duties as Assigned

Requirements

• Bachelor’s degree required, preferably in Business, Sales, Marketing, Management, or a related field, or equivalent work experience in lieu of a degree.
• Minimum 5 years of experience in dealership or automotive service operations.
• Project management experience preferred.
• Excellent communication and facilitation skills, and attention to detail.
• Ability to work in a fast-paced environment.
• Proficiency at an intermediate level with all Microsoft Office products.
• Must meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.

Competencies Required

• Communication
• Critical Thinking
• Developing Program Champions
• Diagnostic Skills
• Driving Change
• Industry/Product Knowledge
• Initiative
• Influence
• Operational Excellence
• Trusted Advisor

Physical Requirements

• Standing for long periods of time.
• Frequent bending, crouching.

Company Information

Dealer Tire is a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We are focused on helping auto manufacturers grow their tire business, having sold over 60 million tires to date. We are a thriving company seeking driven individuals to join our team.