Finance Systems Support & QA Engineer at RingCentral

Manila, Metro Manila, Philippines

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, FinanceIndustries

Bachelor's degree in Computer Science/Engineering, Business Administration, Finance/Accounting or equivalent practical experience
3-7 years of experience in application support preferably in any ERP Finance systems
Basic knowledge of general system configurations in at least one NetSuite, Oracle, Coupa or SAP Concur or Infor (ERP systems) is highly preferred
Any system administration certification (nice to have)
3 years of experience as ITIL Process owner managing and prioritizing tickets
Knowledge of SDLC life cycle, spreadsheet applications, complex formula and macro creation required (Excel - Macros, PivotTables, VLOOKUP)
Working knowledge of API integrations with enterprise systems
Proven ability to learn complex, distributed systems quickly and thoroughly
Document complex systems, processes, events and architectures
Operates with high integrity and transparency
Must be customer centric and have the interpersonal skills necessary to manage business and technology relationships
Must be a self-starter, deal with ambiguity and thrive in a rapidly changing business environment
Ability to communicate effectively (written and verbally)

Maintenance and daily management of finance business applications. General system administration of ERP system and processes
Provide front line support for all finance tickets and operational issues for multiple systems like NetSuite, Coupa and Concur
Prioritize tickets and execute activities independently via Freshservice/JIRA
Work with various IT and Finance teams to investigate system production support issues and ensure timely resolution
Lead multiple finance systems user access provisioning, updates and ensure data accuracy
Work hands-on to solving technical/systems issues by investigating system configurations and integrations to other IT systems
Develop and execute test plans for finance systems, validate data accuracy and perform functional testing
Proactive and takes initiative to gather information, investigate gaps / issues, identifies potential solutions and presents to both Business and IT stakeholders
Facilitate review sessions with functional owners, subject matter experts and identify opportunity for automation to reduce manual ticket resolution
Collaborate with other technology leaders on the implementation and operation of Incident Management, and Change Management
Analyze, create and maintain metrics for governing around SLA
Engage in other areas of Finance such as SOX Compliance and Reporting