Field Technical Specialist at Hewlett Packard Enterprise

Ariana, Ariana, Tunisia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, Information TechnologyIndustries

Requirements

First level University Degree or equivalent combination of education and experience
Strong communication skills in English and French, both verbal and written
ITIL knowledge and certification is a very big plus
Good at relationship-building with a proactive mindset & attitude
Understanding of the main principles of Service Management
Business oriented with good analytical skills
Team player, with a good set of interpersonal skills
Can easily take on new knowledge and apply it to real life situations
Must have finished your studies in the last 12 months
Additional skills: Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Calendar Management, Coaching, Computer Literacy, Creativity, Critical Thinking, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Office Administration, Policy and procedures, Recordkeeping, Risk Assessment

Responsibilities

Responsible for developing and maintaining a strong relationship with designated customer(s)
The technical reference for customers in planning and delivering proactive service improvements together with the account team
Develop a broad multi-technology expertise, and product & service portfolio knowledge
Own the operational relationship with the customer
Lead customer escalations, to ensure a high degree of customer satisfaction
Provide consultative advice, collaboration, operational best practices sharing and has a broad technical understanding of the customer’s business and IT environment
Communicate with your customers on an ongoing basis on all aspects of the service delivery cycle
Proactively proposing improvements and changes to the customers’ IT environment
Identify customer needs for additional services that could lead to future service revenue growth
Able to motivate a team when needed and enthusiastic about the IT solutions and services can bring to unlock true customer value
A good ambassador for the customer within HPE who works professionally with solving and escalating all kind of support related issues

Skills

Key technologies and capabilities for this role

Technical SupportCustomer Relationship ManagementAccount ManagementService DeliveryIT Planning

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This role is designed as ‘Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

What is the salary for this Field Technical Specialist position?

This information is not specified in the job description.

What skills are required for this role?

The role requires developing a broad multi-technology expertise, product & service portfolio knowledge, consultative advice skills, broad technical understanding of customer’s business and IT environment, and the ability to motivate a team.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What makes a strong candidate for this position?

A strong candidate is passionate about IT, an early career professional with a first level university degree, skilled at building trusted customer relationships, leading teams, handling escalations, and proactively identifying service opportunities.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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