Field Service Engineer 1 - Detroit Metro Area
GE HealthcareSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Medical Devices, HealthcareIndustries
Requirements
- 2 year installation or production line experience with Stryker Communications or 2-3 years industry experience with relevant field service experience
- Effective interpersonal and communication skills
- Ability to communicate effectively with surgeons, hospital staff, nurses, and biomedical personnel
- Ability to prioritize issues
- Computer literate and functional with Microsoft Office including Excel and Word
- Ability to learn new systems and technologies quickly
- Basic electronic and mechanical aptitude
- Skilled at cable termination of all standard digital and analog industry connectors
- Knowledge of video, audio, and data communications systems
- Knowledge of OR etiquette and basic hospital procedure
- Associate’s degree, technical degree, or Bachelor’s Degree preferred
- AV or IT background or Medical Equipment experience in OR lights and ceiling mounted equipment
- Ability to travel (70% travel percentage)
- Physical: Heavy work (exerting up to 50 pounds occasionally, 10 pounds frequently), fine motor skills, ability to review printed materials, use sophisticated test/office equipment, work with large equipment
- Mental: Effective reading/writing skills, analyze/resolve non-routine issues with independent judgment, follow/explain detailed instructions, complete detailed documentation accurately, logically diagnose/systematically solve problems
Responsibilities
- Performs field service of Stryker Communications product line installed at customer site
- Troubleshoots and repairs complex technical issues
- Maintains quality records post servicing of equipment and performs quality checks on Stryker Communications product line post service
- Works independently with guidance and tasking from Team Lead and/or FSM
- Follows written procedures for troubleshooting and maintenance of mechanical, electrical, and electronic systems
- Documents process of technical support from initiation of call through problem resolution, including all quality records
- Interacts with Operations and R&D to solve complex issues
- Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting
- Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Technical Support department
- May conduct training for new hire personnel and on-site hospital biomedical and nursing staff
- Interacts with customers with regard to post-market surveillance activities
- Responsible for staying current with all ComplianceWire training with none past due
- Other duties as assigned by manager
- Has independence and authority to perform required tasks to ensure all provisions of the quality system are met
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work arrangement for this Field Service Technician role?
The position is field-based, requiring work at customer sites in Houston, TX, with the ability to travel.
What salary or compensation is offered for this position?
This information is not specified in the job description.
What skills and experience are required for this role?
Candidates need 2 years of installation or production line experience with Stryker Communications or 2-3 years of relevant field service experience, effective communication skills, computer literacy with Microsoft Office, basic electronic and mechanical aptitude, and skilled cable termination.
What does the team structure look like for this position?
The role involves working independently with guidance and tasking from Team Lead and/or FSM, interacting with Operations, R&D, team members, and supervisor.
What makes a strong candidate for this Field Service Technician position?
Strong candidates will have 2-3 years of relevant field service experience, strong communication skills for interacting with surgeons and hospital staff, ability to troubleshoot complex issues independently, and basic electronic/mechanical aptitude with quick learning ability.
Stryker
Develops and manufactures medical devices and equipment
About Stryker
Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.
Kalamazoo, MichiganHeadquarters
1941Year Founded
$423.3MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees
Benefits
Medical & prescription plans
Supplemental health benefits
Flexible Spending accounts
Employee Assistance Program
Short-term & long-term disability
Tuition reimbursement
401(k) plan
Employee Stock Purchase Plan
Risks
Integration challenges from acquisitions may strain Stryker's resources.
Rapid tech advancements risk obsolescence of Stryker's current products.
Regulatory scrutiny on acquisitions could delay Stryker's market entry.
Differentiation
Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.
Entry into the peripheral vascular segment diversifies Stryker's market presence.
Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.
Upsides
Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.
The orthopedic implants market growth benefits Stryker's expanding product line.
Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.
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