Field Service Specialist
VontiveSalary not specified
[Remote] Biomedical Equipment Technician 3 - Albuquerque /Los Alamos/Taos, New Mexico at GE Healthcare
Remote
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Medical TechnologyIndustries
Requirements
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and a minimum 4 years of experience servicing medical equipment; OR equivalent military education
- Willingness to work onsite in the Albuquerque/Los Alamos/Taos area of New Mexico (primary work in Taos, followed by Los Alamos, with overnight travel to Albuquerque)
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations
- Complete all planned Quality & Compliance training within defined deadlines
- Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements
Responsibilities
- Evaluate complex customer biomedical equipment issues, implement appropriate repairs, perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations
- Lead others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation
- Establish and engage in proactive daily communications with customers to ensure resolution and proper follow-up, leading to strong customer relations and customer satisfaction
- Effectively communicate and partner with teammates and colleagues
- Implement GE/customer facility contract and support customer and business goals/objectives
- Lead, instruct, and assist technicians on basic and complex repairs/resolution
- Work as a member of local team to provide efficient service delivery to all accounts within the assigned area (includes delegating tasks and performing administrative duties)
- Proactively reach out to others on team (e.g., provide help, share best practices, mentor others)
- Share on-call responsibility
- Document all repair actions and submit reports/summaries according to schedule
- Ensure proper care of spares, tools, and test equipment, and ensure calibration
- Maintain approved parts inventory
- Manage vendor's service delivery processes in compliance with GE policies, as instructed
- Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction
- May perform role of site leader (e.g., direct activities of fellow BMET's assigned to site, engage in a more interactive customer relationship, interact with customer leadership, participate in a Safety Committee)
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
- Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders and other duties are documented in an accurate and timely manner
- Ensure all test equipment is tracked and 100% calibrated on time
- Perform other related duties as assigned
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a remote position, and where will I be working?
This is a remote role requiring onsite work at customer locations in the Albuquerque/Los Alamos/Taos area of New Mexico, with primary work in the Taos area, followed by Los Alamos, and overnight travel required for Albuquerque. A company car is provided.
What are the main responsibilities of this Biomedical Equipment Technician role?
Responsibilities include evaluating and repairing complex biomedical equipment, performing planned maintenance and safety inspections, maintaining customer relations, leading others on policies and procedures, and documenting all actions.
What skills or experience are required for this position?
The role requires technical knowledge of biomedical equipment repair, maintenance, and safety standards, leadership skills to guide and instruct technicians, strong customer communication abilities, and compliance with GE policies and hospital protocols.
What is the company culture like at GE HealthCare?
GE HealthCare fosters a collaborative environment where every voice makes a difference, emphasizing teamwork, proactive communication, sharing best practices, mentoring others, and driving customer satisfaction through Service Excellence to build a healthier world.
What makes a strong candidate for this Biomedical Equipment Technician 3 role?
Strong candidates have experience with complex biomedical equipment repairs and maintenance, leadership abilities to guide technicians and act as site leader, excellent customer communication skills, and a proactive approach to teamwork and compliance with standards.
GE Healthcare
Healthcare technology and data analytics provider
About GE Healthcare
GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.
Chicago, IllinoisHeadquarters
1892Year Founded
N/ACompany Stage
Data & Analytics, HealthcareIndustries
10,001+Employees
