[Remote] Field Service Engineer 1 - Detroit Metro Area at GE Healthcare

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment
Or high school diploma/GED and 4 years of relevant experience
Or a graduate of the GEHC Apprentice Program
Must have and maintain a valid Driver’s License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. (no sponsorship)
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Preferred: Technical capabilities in MRI/CT
Preferred: Ability to lift, carry, push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time; ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity

Responsibilities

Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
Perform troubleshooting and basic service repairs on customer equipment
Assist more experienced field engineers with equipment installations and more complex repairs
Proactively engage with other team members to ensure appropriate solution for the customer
Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues
Follow all Field Modification Instructions and/or Instrument Service Information bulletins
Work independently to trouble shoot and perform basic repairs on assigned equipment
Supports more experienced Field Engineers, both onsite and remotely, with installations while learning more complex repairs

Skills

Key technologies and capabilities for this role

Preventative MaintenanceTroubleshootingMedical Equipment RepairEquipment InstallationCustomer ServiceService ExcellenceRegulatory ComplianceDocumentation

Questions & Answers

Common questions about this position

What are the educational and experience requirements for this Field Service Engineer role?

Candidates need an Associate degree in a related field or equivalent military education plus 2 years of experience servicing electronic equipment, or a high school diploma/GED with 4 years of relevant experience, or graduation from the GEHC Apprentice Program.

Is this Field Service Engineer position remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What are the key responsibilities of the Field Service Engineer?

The role involves performing preventative maintenance, troubleshooting and basic repairs on medical equipment, assisting with installations, maintaining customer relationships, and adhering to policies and protocols.

What makes a strong candidate for this Field Service Engineer position?

Strong candidates have technical capabilities in MRI/CT, experience with web applications and Microsoft products, a valid driver's license, ability to work on-call including weekends, and physical ability to lift up to 35 lbs.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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